Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

Industries

Retail Financial services Travel & hospitality Telco Gaming Healthcare

Teams

Product Technology Marketing Analytics CX & VoC UX Service & support

Solutions

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Privacy Policy Term of Use EULA Patents Affiliates Legal Information Modern Slavery Statement Do Not Share My Information

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Platform

Platform overview

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Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Product Tour Library

Browse our library of quick, self-serve product tours to see Quantum Metric’s platform in action. Filter by your industry, team, feature or use case.

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Monitor applications

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Session replay

Analytics Teams: Solve Journey Frictions with Precise Reproduction

Segment builder

Analytics Teams: Create and Analyze Cohort Behaviors

Session replay

Marketing Teams: Reproduce User Friction in the Customer Journey

Sequential segmentation

Product Teams: Optimize Journey by Reproducing User Friction

Interaction heatmaps

UX Teams: Effectively Analyzing A/B Testing Results

Technical data capture

Technical Teams: Identify and Scale Technical Issues Impacting the Journey

Journeys

Analytics Teams: Measuring Feature Engagement to Drive Business Outcomes

Segment builder

Product Teams: Understanding the Behaviors of Key Cohorts

Opportunities

Product Teams: Improve Key Funnels by Identifying & Quantifying User Friction

Felix AI

Felix AI: Improving the customer chat experience

Journeys

Journeys: Optimize customer paths

Visible

Visible: Insights right from your browser

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Our top product tours.

General overview

Introduction to Quantum Metric

Felix AI

Felix Agentic: Automate analysis. Trust every answer.

Opportunities

Quantify the business impact of a reported issue

Session replay

Session Replay: Empathize with the User Experience

Session replay

Felix AI Session Summarization

Dashboards

Retention analysis: Measuring marketing campaign performance

Felix AI

Using Gen AI to rapidly understand a user’s session

Opportunities

Product Tour Library

All product tours.

Analytics Teams: Solve Journey Frictions with Precise Reproduction

Analytics Teams: Create and Analyze Cohort Behaviors

Marketing Teams: Reproduce User Friction in the Customer Journey

Product Teams: Optimize Journey by Reproducing User Friction

UX Teams: Effectively Analyzing A/B Testing Results

Technical Teams: Identify and Scale Technical Issues Impacting the Journey

Analytics Teams: Measuring Feature Engagement to Drive Business Outcomes

Product Teams: Understanding the Behaviors of Key Cohorts

Product Teams: Improve Key Funnels by Identifying & Quantifying User Friction

Felix AI: Improving the customer chat experience

Journeys: Optimize customer paths

Visible: Insights right from your browser

Our top product tours.

Introduction to Quantum Metric

Felix Agentic: Automate analysis. Trust every answer.

Quantify the business impact of a reported issue

Session Replay: Empathize with the User Experience

Felix AI Session Summarization

Retention analysis: Measuring marketing campaign performance

Using Gen AI to rapidly understand a user’s session

Product tour for airlines