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Platform

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Platform overview

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Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

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What to expect:

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  • Explore by industry, team, feature, or use case.
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Product Tour Library

Browse our library of quick, self-serve product tours to see Quantum Metric’s platform in action. Filter by your industry, team, feature or use case.

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CX & VOC Teams: Maximize VOC by Uncovering Drivers behind Negative Sentiment

Session replay

CX & VOC Teams: Maximize VOC by Uncovering Drivers behind Negative Sentiment

Analytics Teams: Solve Journey Frictions with Precise Reproduction

Session replay

Analytics Teams: Solve Journey Frictions with Precise Reproduction

Analytics Teams: Create and Analyze Cohort Behaviors

Segment builder

Analytics Teams: Create and Analyze Cohort Behaviors

Marketing Teams: Reproduce User Friction in the Customer Journey

Session replay

Marketing Teams: Reproduce User Friction in the Customer Journey

Product Teams: Optimize Journey by Reproducing User Friction

Sequential segmentation

Product Teams: Optimize Journey by Reproducing User Friction

UX Teams: Effectively Analyzing A/B Testing Results

Interaction heatmaps

UX Teams: Effectively Analyzing A/B Testing Results

Technical Teams: Identify and Scale Technical Issues Impacting the Journey

Technical data capture

Technical Teams: Identify and Scale Technical Issues Impacting the Journey

Analytics Teams: Measuring Feature Engagement to Drive Business Outcomes

Journeys

Analytics Teams: Measuring Feature Engagement to Drive Business Outcomes

Product Teams: Understanding the Behaviors of Key Cohorts

Segment builder

Product Teams: Understanding the Behaviors of Key Cohorts

Product Teams: Improve Key Funnels by Identifying & Quantifying User Friction

Opportunities

Product Teams: Improve Key Funnels by Identifying & Quantifying User Friction

Felix AI: Improving the customer chat experience

Felix AI

Felix AI: Improving the customer chat experience

Journeys: Optimize customer paths

Journeys

Journeys: Optimize customer paths

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Our top product tours.

Introduction to Quantum Metric

General overview

Introduction to Quantum Metric

Graphic featuring the title "Felix Agentic Demo" with the Felix AI chevron icon on a dark magenta pill-shaped banner.

Felix AI

Felix Agentic: Automate analysis. Trust every answer.

Quantify the business impact of a reported issue

Opportunities

Quantify the business impact of a reported issue

Session Replay: Empathize with the User Experience

Session replay

Session Replay: Empathize with the User Experience

Felix AI Session Summarization

Session replay

Felix AI Session Summarization

Retention analysis: Measuring marketing campaign performance

Dashboards

Retention analysis: Measuring marketing campaign performance

Using Gen AI to rapidly understand a user’s session

Felix AI

Using Gen AI to rapidly understand a user’s session

Product tour for airlines

Opportunities

Product tour for airlines