TELECOM

Improve your team’s bandwidth with real-time visibility.

Grow subscriptions and improve the digital-first experience with alignment on what matters most.

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Woman on phone with subscription success rate 63% down 21.7% vs baseline and bar chart overlay in telecom analytics

Faster insights, improved customer connections.

Proactively discover revenue-impacting opportunities.

Rapidly identify and address conversion blockers in your most important customer journeys.

Turn direct feedback into immediate action.

Connect feedback to friction and instantly size impact across website or mobile app visitors.

Enhance self-service and contact center.

Diagnose issues faster and reduce hurdles for a better agent and customer experience.

Test and build with confidence.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Dial into instant insights.

From plan detail pages to current offers and promotions, say goodbye to setup static and connect to customer insights with pre-built dashboard templates.

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Gaming dashboard showing long-running spinner anomaly, conversion rates, and funnel progression trends

Why Quantum Metric.

Enhance your customers’ online and mobile experience while maximizing efficiency.

Capture 100s of customer and friction signals out of the box.

Answer any business question with build your own dashboards and user-friendly segmentation
Data is accessible and searchable in real time
Autocapture frees up time spent on manual tagging, while custom events are done via our UI

Web, mobile, and contact center insights.

Measure and improve both web and mobile app journeys
Identify and prioritize friction in the self-service experience
Provide contact center agents real-time visibility into customer experience

Size the impact of a single issue in one click.

Calculate the “cost of doing nothing” with opportunity analysis
1-click quantification works from error pages, alerts, session replay, and throughout the platform
Attribute impact to conversion performance or any goal you define

More answers, less waiting.

Understand experience with automated journey mapping, heatmaps, and behavioral data
Customize dashboards for every role, every function
Business teams get answers, engineering receives fewer tagging requests

Layered screens showing technical slow API, behavioral rage click, and business task completion in telecom user experience

Funnel chart from PLP to PDP and search with platform pie breakdown for telecom subscription insights

Session replay with possible frustration alert, long-running spinner, rage click, and API timeout in telecom analytics

Mobile dashboard showing data usage 3.8Gb, phones, possible frustration, and rage click in telecom user experience

“ [Quantum Metric] gives us an idea of pathing that allows us to get closer to the journey and closer to understanding how to engage with our prospects and customers.”

Ajinkya Joglekar / VP of eCommerce at Comcast

“I love being able to jump into the platform and immediately have a pulse on the performance of the site. Additionally, the ability the quantify our opportunities allow our teams to be able to efficiently prioritize initiatives and allocate resources.”