TELECOM

Answers for telco without the signal noise.

Quantum Metric’s AI continuously surfaces the behaviors impacting churn, upgrades, and billing, explaining what changed and why so you can prioritize high-impact fixes that drive revenue and mitigate support costs.

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Woman on phone with subscription success rate 63% down 21.7% vs baseline and bar chart overlay in telecom analytics

Felix Agentic for Telecom.

Ask Felix the questions that drive subscriber acquisition and growth.

“Which promotional offers are failing eligibility checks (device discounts, plan promos, trade-in credits), and from which traffic sources are these customers arriving?”

Faster insights, improved customer connections.

Proactively discover revenue-impacting opportunities.

Rapidly identify and address conversion blockers in your most important customer journeys.

Turn direct feedback into immediate action.

Connect feedback to friction and instantly size impact across website or mobile app visitors.

Enhance self-service and contact center.

Diagnose issues faster and reduce hurdles for a better agent and customer experience.

Test and build with confidence.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Why Quantum Metric.

Enhance your customers’ online and mobile experience while maximizing efficiency.

Get instant answers on subscriber acquisition and growth.

Ask Felix business questions in plain language, no dashboards or manual setup
Automatically analyze promotions, journeys, and eligibility failures to uncover conversion blockers
Quantify impact and recommend next steps to protect margin and improve acquisition

Capture 100s of customer and friction signals out of the box.

Answer any business question with build your own dashboards and user-friendly segmentation
Data is accessible and searchable in real time
Autocapture frees up time spent on manual tagging, while custom events are done via our UI

Web, mobile, and contact center insights.

Measure and improve both web and mobile app journeys
Identify and prioritize friction in the self-service experience
Provide contact center agents real-time visibility into customer experience

Size the impact of a single issue in one click.

Calculate the “cost of doing nothing” with opportunity analysis
1-click quantification works from error pages, alerts, session replay, and throughout the platform
Attribute impact to conversion performance or any goal you define

Layered screens showing technical slow API, behavioral rage click, and business task completion in telecom user experience

Funnel chart from PLP to PDP and search with platform pie breakdown for telecom subscription insights

Session replay with possible frustration alert, long-running spinner, rage click, and API timeout in telecom analytics

“ [Quantum Metric] gives us an idea of pathing that allows us to get closer to the journey and closer to understanding how to engage with our prospects and customers.”

Ajinkya Joglekar / VP of eCommerce at Comcast

“I love being able to jump into the platform and immediately have a pulse on the performance of the site. Additionally, the ability the quantify our opportunities allow our teams to be able to efficiently prioritize initiatives and allocate resources.”