PRODUCT LAUNCH
Quantum Metric reimagines VoC for the enterprise.
Wednesday, September 16th | 8am PT/11am ET/4pm BST
You know what customers said, not what they experienced. See how Quantum Metric connects Voice of Customer feedback to the session behind it, so your team can understand intent, quantify impact, and act while it still matters.
Now generally available.
Register now
The future of customer listening.
In this session, the Quantum Metric team introduces Quantum Metric Voice of Customer and a new approach to customer listening that brings feedback directly into the decisions digital teams make every day.
- Rethinking Voice of Customer — Traditional VOC programs hear from the small fraction who respond, the response arrives with no context attached, and the insight ends up in a dashboard instead of a sprint. Customer listening belongs in the same workflow where teams investigate and fix digital experiences.
- See customer listening with context — Watch a live demonstration of Quantum Metric Voice of Customer, showing how behavioral data and customer feedback come together to help teams understand not only what customers say, but what they experienced and why it matters.
- Real use cases from MasOrange — Hear directly from MasOrange on how connecting behavioral data with customer feedback helped them contextualize confusing user behavior and uncover friction points they couldn't have found otherwise. Learn how those insights extended beyond just the insights team, sparking new collaboration across the organization.
The session includes a live product demonstration and real-world examples of how Quantum Metric Voice of Customer is shaping the future of customer listening.
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On The Quad, you can be inspired by other digital leaders, hone your Quantum Metric expertise, share insights, ask tough questions, and express your love for your customers.
