Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

Industries

Retail Financial services Travel & hospitality Telco Gaming Healthcare

Teams

Product Technology Marketing Analytics CX & VoC UX Service & support

Solutions

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Privacy Policy Term of Use EULA Patents Affiliates Legal Information Modern Slavery Statement Do Not Share My Information

Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

Industries

Retail Financial services Travel & hospitality Telco Gaming Healthcare

Teams

Product Technology Marketing Analytics CX & VoC UX Service & support

Solutions

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Privacy Policy Term of Use EULA Patents Affiliates Legal Information Modern Slavery Statement Do Not Share My Information

PlatformUse CasesPricing PlansResourcesCompany

Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Events

FEATURED EVENT

Answers at the speed of your business.

On March 25 at 9:00 AM MT, discover Felix Agentic in a live 30-minute virtual launch. See how autonomous agents monitor your digital experience in real time, investigate meaningful shifts, and explain what changed in clear, traceable terms.

On demand webinars.

On-Demand Webinar

Proven CX strategies and the 10-second rule with AMA’s CXO.

Join Todd Unger, Chief Experience Officer at the American Medical Association (AMA) and author of The 10-Second Customer Journey, for an engaging fireside chat on mastering rapid conversion and eliminating friction in the customer journey.

On-Demand Webinar

From distraction to action: 3 tactics to boost digital efficiency.

Transition from distraction to action with Quantum Metric's "From Distraction to Action" event. Gain insights and strategies to enhance digital experiences, drive customer engagement, and achieve business growth.

On-Demand Webinar

Optimizing customer interactions for changing expectations.

Bridge today’s engagement strategies with tomorrow’s innovations in financial services with Canadian Tire Bank and Quantum Metric.

On-Demand Webinar

Why digital is critical to client confidence in turbulent times.

Why digital is critical to client confidence in turbulent times. From an executive perspective, why is now the time for financial institutions to invest in digital experiences?

On-Demand Webinar

More with less: Innovation & personalization during a downturn.

In economic downturn, how can retailers continue to push forward and optimize even when facing pressure to cut costs and be more efficient? Find out what Sneha Narahalli, VP of Product at Sephora, has to say in her discussion with Elissa Quinby, Quantum Metric director of Consumer Insights.

On-Demand Webinar

Don't run before you can walk.

Hear from the Chalhoub Group Web Analytics team about the importance of going through the right phases of growth and development on your eCommerce rather than trying to charge ahead and do everything at once.

On-Demand Webinar

Replatforming + UX overhaul: Optimizing the digital journey.

In this 15-minute webinar with the UK online marketplace, Not On The High Street, we will explore the challenges they faced, employing data-driven design decisions, and how to keep the customer at the center of the entire process.

On-Demand Webinar

A tale of two markets: AT&T's mobility and broadband ecomm strategy.

In this session, Maryanne Cheung, Vice President eCommerce at AT&T, joins us to answer not only that, but also how to measure success in ecommerce, how to translate customer needs into strategy, and what the future of ecommerce could look like.

On-Demand Webinar

Empathetic decision making and its outcomes.

Join Janelle Estes, Chief Insights Officer at UserTesting, as she examines some of the ways companies can build customer-centered experimentation into their DNA, making part of ‘muscle memory’ for better ongoing product development.

On-Demand Webinar

The optimization turducken with Caleres.

Hear from Claire Primo, Sr. Manager, User Experience Design & Research, and Dan Cornwell, Sr. Director, eCommerce, as they share the recipe used at Caleres to help optimize ecommerce as a product for sites like Famous Footwear, Sam Edelman, and Allen Edmonds.

On-Demand Webinar

Wyndham’s insights into optimizing the 5 pillars of the digital journey.

Explore Wyndham's Five Pillars approach to digital experience optimization with Quantum Metric in this informative event. Gain valuable insights to enhance your own digital strategies and drive customer satisfaction.

On-Demand Webinar

Removing CX obstacles with digital analytics.

Join Sean Albertson, Founder and Chief Experience Officer at CX4ROCKS, alongside Danielle Harvey, VP of Solution Strategy at Quantum Metric as they explore strategies for developing an integrated, comprehensive approach to customer experience, moving away from disjointed tactics towards a more cohesive and effective strategy.

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Upcoming Events.

WebinarMar 25, 2026

Felix Agentic Virtual Launch

Join us on March 25 at 9:00 AM MT for a 30-minute virtual launch showcasing how Felix Agentic enables enterprises to move beyond reactive dashboards and into continuous, proactive investigation.