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Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Events

FEATURED EVENT

Quantum Metric reimagines VoC for the enterprise.

The Quantum Metric team introduces Quantum Metric Voice of Customer and a new approach to customer listening that brings feedback directly into the decisions digital teams make every day.

On demand webinars.

On-Demand Webinar

Quantum LEAP 2024 On-Demand

Discover the future of digital experience on-demand at Quantum LEAP, where industry leaders discuss cutting-edge strategies and technologies. Join us to access actionable insights available whenever you need them.

On-Demand Webinar

Quantum LEAP & LEAP London 2025 On-Demand

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On-Demand Webinar

Talk agentic AI with our partners.

Discover how agentic AI transforms digital experiences and trust. Watch industry leaders share real-world use cases and insights in this conversation series.

Three professional portraits on pink diamond pattern for hospitality team expertise

On-Demand Webinar

Wyndham’s ecosystem approach to taming data for action.

Learn how Wyndham Hotels & Resorts leverages a deeply integrated data ecosystem, with Quantum Metric at the center, to optimize their digital customer experience. The session includes real-world examples paired with platform demonstrations.

On-Demand Webinar

5 Enterprises That Beat Digital Indecision Webinar Series

Discover how delayed decision making costs revenue across the customer journey. Watch 5 quick episodes showing real wins in under 10 minutes each.

On-Demand Webinar

2025 Spring Product Launch.

Join us and learn about the latest enhancements to the Quantum Metric platform.

On-Demand Webinar

LEAP 2025 | Quantified Why: Turning insights into impact.

Learn how to identify and quantify user journey issues, optimize content hierarchy, and create actionable alerts for maximum impact.

On-Demand Webinar

LEAP 2025 | Cut friction, boost membership: How AMA transformed their sign in experience.

Discover how the AMA used Quantum Metric to reduce sign-in abandonment by half and drive membership growth through UX improvements.

On-Demand Webinar

LEAP 2025 | Powering product innovation and CX success at CDW.

Learn how CDW and Zilker Trail partnered to implement a data-driven approach to digital optimization, resulting in increased conversion and improved CX.

On-Demand Webinar

LEAP 2025 | How MasOrange built stakeholder buy-in from minute 1.

Unlock the secrets to successful digital transformation: MasOrange's recipe for stakeholder engagement, from understanding pain points to achieving tangible results.

On-Demand Webinar

LEAP 2025 | Panel: Unlock cross-functional collaboration

Learn how Uline and Highlights achieved cross-departmental buy-in and alignment using Quantum Metric.

On-Demand Webinar

LEAP 2025 | Operationalizing success: Aligning teams and processes with Silicon Valley Bank.

Learn how SVB empowers its analytics teams and stakeholders to leverage Quantum Metric for actionable insights and improved decision-making.

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Upcoming Events.

3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Aug 27

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 10

Webinar

Quantum Metric VoC Launch 2026

Discover how Quantum Metric is redefining Voice of Customer by connecting feedback with customer behavior, giving digital teams the context they need to understand intent, quantify impact, and act faster.

Sep 16

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 24

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 06

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 22

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Nov 03

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 03

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 15

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 29