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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

Events

FEATURED EVENT

Quantum Metric reimagines VoC for the enterprise.

The Quantum Metric team introduces Quantum Metric Voice of Customer and a new approach to customer listening that brings feedback directly into the decisions digital teams make every day.

Register now
Quantum Metric reimagines VoC for the enterprise.

On demand webinars.

LEAP 2025 | Enabling teams with dynamic dashboarding at SKIMS.

On-Demand Webinar

LEAP 2025 | Enabling teams with dynamic dashboarding at SKIMS.

Discover how SKIMS leverages Quantum Metric dashboards to drive cross-team collaboration and data-driven decision-making.

LEAP 2025 | Clicks to keys: Invitation Homes unlocks conversions with User Analytics

On-Demand Webinar

LEAP 2025 | Clicks to keys: Invitation Homes unlocks conversions with User Analytics

Learn to identify high-performing channels and optimize your budget with real-world insights from Invitation Homes.

LEAP 2025 | How American Airlines implemented and optimized enhanced log-in solutions

On-Demand Webinar

LEAP 2025 | How American Airlines implemented and optimized enhanced log-in solutions

Uncover how American Airlines resolved critical session splitting issues and improved login experiences.

LEAP 2025 | How Lovesac drives empathy with analytics and experimentation

On-Demand Webinar

LEAP 2025 | How Lovesac drives empathy with analytics and experimentation

See how Lovesac uses customer feedback, analytics, and AB testing to create a customer-centric experience.

LEAP 2025 | A look at Quantum Metric’s roadmap.

On-Demand Webinar

LEAP 2025 | A look at Quantum Metric’s roadmap.

Get a front-row seat to the latest innovations and upcoming features.

LEAP 2025 | AI in CX: U.S. Bank's Felix AI integration.

On-Demand Webinar

LEAP 2025 | AI in CX: U.S. Bank's Felix AI integration.

Learn how U.S. Bank revolutionized their chat agent program with AI-driven session summarization.

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Upcoming Events.

3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Aug 27
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 10
Quantum Metric VoC Launch 2026

Webinar

Quantum Metric VoC Launch 2026

Discover how Quantum Metric is redefining Voice of Customer by connecting feedback with customer behavior, giving digital teams the context they need to understand intent, quantify impact, and act faster.

Sep 16
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 24
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 06
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 22
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Nov 03
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 03
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 15
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 29