CPD Glossary

Agile Development

What is Agile development? Agile development is an operational approach – a set of frameworks and practices that describe how developers work together in a self-organizing and collaborative fashion. Kanban and Scrum are two of the most well known Agile methodologies. In the 1990s, Agile revolutionized product development by helping...

AIOps

What is AIOps? AIOps, also known as Artificial Intelligence for IT Operations, are multi-layered technology platforms that use big data to automate and improve IT operations with the help of data analytics, machine learning (ML), and artificial intelligence (AI). AIOps platforms collect data from a number of IT/ops tools, devices,...

Anomaly Detection

What is anomaly detection? Anomaly detection, also known as outlier analysis or outlier detection, is the process of identifying data points or events that diverge significantly from the majority of the dataset. Developers, operations teams, and other stakeholders rely on a number of anomaly detection techniques, powered by machine learning...

BigQuery

What is BigQuery? Supported by Google’s infrastructure, BigQuery is a serverless enterprise data warehouse that allows you to control who views and queries your data. Because BigQuery is a completely managed solution, there is no need to download & install software or setup servers. This cost-effective solution is designed for...

Continuous Discovery / Product Discovery

What is continuous discovery / product discovery?  Like most startups, most products and features are bound to fail. This usually happens when customers fail to put the customer first. Today’s product teams are weighed down by addressing small issues, fixing errors, and dealing with a backlog in Jira or Asana....

Continuous Integration / Continuous Development

What is Continuous Integration/Continuous Development (CI/CD)? Continuous Integration / Continuous Development, often abbreviated as CI/CD, is a set of operating principles and practices that encourage a culture of delivering code changes frequently. CI/CD is an agile methodology, generally used for application development.  CI/CD automates deployment, which makes it easier for...

Customer Journey Analytics

What is customer journey analytics?  Customer journey analytics, also called end-to-end customer journey analytics, is the practice of analyzing every touchpoint that a customer interacts with across multiple channels and over long stretches of time. It’s a data-driven approach to discovering, analyzing, and influencing the customer journey.  By focusing on...

CX analytics

What is customer experience (CX) analytics? Customer experience analytics, also called CX analytics, is the practice of collecting and analyzing customer data in order to better empathize with customers. CX analytics helps teams to understand the entire user journey, including any pain points. The customer experience involves every step of...

Digital Experience Monitoring

What is digital experience monitoring (DEM)? Digital experience monitoring (DEM) helps teams to monitor and measure the user experience of customers, and sometimes employees, across an organization’s digital portfolio, including applications, services, and devices. Unlike traditional IT tools, which emphasize the technology, DEM helps teams to understand what is occurring...

Heatmaps

What are heatmaps? What is a website heatmap used for? Heatmaps are graphical or visual representations of data where values are denoted by color. With heatmaps, teams can visualize data at a glance to better understand how users click, scroll, and navigate through a website.  Heatmaps are a crucial tool...

Lean UX

What is lean UX? Lean UX is a mindset, culture, and process that adapts agile methods for UX design. Teams that engage in lean UX practices create functionality in minimum viable increments. They determine the success of each design element by measuring actual results, backed by customer data, against a...

Observability

What is observability? Observability, a term that comes from control theory, is the ability to answer questions about the inner workings of software products and services by only observing the system’s outside or external workings. It’s a measurement of the internal system’s fitness that is inferred by observing external outputs....

Progressive Web Apps (PWAs)

What are progressive web apps (PWAs)? Progressive web apps (PWAs) are a type of web-based application software built to adapt to any device or operating system, though they function best on modern web browsers, like the latest version of Google Chrome. They take advantage of the newest available features on...

Rage Clicks

What are rage clicks? Rage clicks occur when users click repeatedly on a particular element or certain area of your app or website over a short period of time, usually less than a minute. In general, rage clicks signal slow responses times, browser issues, broken elements, dead links, bugs, design...

Real User Monitoring

What is real user monitoring (RUM)?  Real user monitoring (RUM), also known as real user measurement, page performance and end-user experience monitoring, is a passive monitoring technique that allows organizations to monitor how pages, applications and devices are performing from the user’s point of view. Real user monitoring also helps...

Real-Time Digital Analytics

What are real-time digital analytics?  Real-time digital analytics are used to collect and analyze data from a variety of sources, such as websites, mobile apps, and kiosks. At its core digital analytics is about helping organizations improve the online experience by better understanding how customers engage with digital products.  To...

Single Page Application (SPA)

What are single page applications (SPAs)? Single page applications, or SPAs, are web applications that dynamically rewrite the current webpage with data from the web server so new pages don’t need to be loaded. In other words, SPAs can load new content without loading a new page url. Like progressive...

Tealeaf

What is Tealeaf? Acoustic Analytics, formerly known as Tealeaf, was founded in 1999 launched the experience analytics category. IBM acquired Tealeaf in 2012. As one of the first tools to incorporate user session replay, Tealeaf has largely served a technical audience such as IT departments, meaning that it is often...

User Replay

What is user replay or session replay? User replay—also known as user session replay, experience viewing, and session playback—is a recording of a user’s experience and interactions on a website or application. Like recorded videos, user replays capture exactly (or almost exactly) how each user navigated through a digital product,...

UX Analytics

UX/UI analytics is a qualitative and quantitative approach to measuring user activity on a website or an application that provides insights into how certain features can be modified to meet the needs of current and future users. Quantitative UX analytics methods focus on measuring important data, such as how often...

Value Stream Management

What is value stream management?  Value stream management (VSM) is an agile business practice that helps companies determine the actual value of their software development and delivery. When companies invest in value stream management software, they want to visualize the flow of value through the organization, which requires monitoring the...