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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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BI Dashboards

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What is a BI dashboard?

A BI (Business Intelligence) dashboard is a data visualization tool that displays the current status of metrics and key performance indicators (KPIs) for an enterprise. Positioned at the core of a company's BI strategy, dashboards consolidate and arrange numbers, metrics, and sometimes live data streams onto a single screen. They feature customizable layouts and interactive charts, allowing business leaders and operational teams to evaluate organizational health, spot anomalies, and track progress toward corporate goals without digging through raw databases.

What are key aspects of a BI dashboard?

  • Visual data consolidation: Arranging complex tables, bar charts, line graphs, and pie charts onto a clean, unified grid layout.
  • Interactive filtering: Allowing users to click, drill down, or sort dashboard data by specific dates, regions, product lines, or customer segments.
  • Real-time or scheduled updates: Syncing with corporate databases either continuously or at set intervals (like every morning) to display fresh metrics.
  • Role-based customization: Designing distinct dashboard views tailored to specific audiences, such as an executive-level view versus a regional manager view.

What are the benefits of a BI dashboard?

  • At-a-glance clarity: Transforms millions of rows of confusing database text into obvious visual trends that anyone on the team can interpret in seconds.
  • Faster strategic reactions: Spotting a downward trend line on a live chart allows management to address operational issues before they become major problems.
  • Time savings: Eliminates the need for analysts to manually compile weekly spreadsheet updates, as the dashboard populates the required charts automatically.
  • Shared team alignment: Keeps cross-functional departments focused on the same core targets by displaying group goals and progress in a prominent, central space.

What are examples of BI dashboard practices?

  • Monitoring corporate sales goals: Reviewing a daily updated bar chart that shows how close the regional account teams are to hitting their monthly revenue quotas.
  • Tracking operational uptime: Keeping a live infrastructure chart visible on office monitors so IT teams can instantly spot a sudden spike in server errors.
  • Evaluating marketing campaign performance: Hosting a shared screen that tracks click-through rates, lead generation volumes, and cost-per-acquisition metrics across multiple active ad networks.
  • Reviewing customer service health: Monitoring a manager's layout that displays average ticket resolution times, customer satisfaction scores, and open queue volumes.

How does Quantum Metric support BI dashboards?

Quantum Metric provides real-time visibility into digital product health through its native Dashboards engine. Teams can instantly build and customize shared workspaces that track conversion funnels, behavioral anomalies, and technical errors all on one screen. Because these dashboards update continuously, digital teams can monitor live user behavior trends, share performance views across departments, and spot sudden conversion drops the moment they occur.