PlatformUse CasesPricing PlansResourcesCompany
LoginGet a demo

Platform

Coffee image

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

Blast Radius

back to glossary

What is a blast radius?

In digital operations, a blast radius refers to the total number of users or transactions actively impacted by a specific technical failure, bug, or server outage. When an error occurs on a website or mobile app, it rarely affects the entire user base equally. Understanding the blast radius helps Site Reliability Engineers (SREs) and IT operations teams instantly determine the actual severity of an incident. By knowing exactly how widespread a glitch is, teams can make data-driven decisions on whether a minor bug can be patched later or if a major service failure requires an immediate, emergency code rollback.

What are key aspects of blast radius analysis?

  • Impact quantification: Measuring the precise count of unique customer sessions or real-time revenue figures currently being disrupted by a system error.
  • Geographic and device segmentation: Mapping out whether a digital failure is widespread or isolated to a specific region, browser type, or mobile operating system version.
  • Component dependency mapping: Identifying which specific downstream features or third-party integrations are breaking as a direct result of a primary server failure.
  • Setting emergency breaking points: Establishing clear, pre-defined limits on acceptable error rates that trigger automatic system alerts and emergency recovery protocols.

What are the benefits of measuring a blast radius?

  • Smarter incident prioritization: Engineering teams can confidently focus their limited time and resources on fixing catastrophic, widespread bugs before addressing minor, isolated glitches.
  • Minimized revenue leakage: Rapidly identifying a high-revenue blast radius allows operations teams to initiate rollbacks within minutes, saving millions in potential lost sales.
  • Reduced alert fatigue: Setting alert thresholds based on the actual size of the user impact stops support teams from getting overwhelmed by low-priority system notifications.
  • Improved reviews: Having exact historical data on how many users were disrupted provides an accurate foundation for building stronger, more resilient code in the future.

What are examples of how a blast radius is evaluated?

  • Auditing a checkout error: Finding out that a newly deployed payment gateway update is throwing errors, but the blast radius is strictly limited to desktop users in a single country.
  • Evaluating cloud server drops: Discovering that a microservice outage has an enormous blast radius because it completely blocked the login button for every mobile app user.
  • Tracking localized image failures: Spotting that a broken image asset has a minimal blast radius because it only fails to load on an obscure, low-traffic product category page.

How does Quantum Metric support blast radius analysis?

Through One-Click Quantification, Site Reliability Engineers (SREs) and IT operations teams can instantly scale a single technical issue to measure its exact blast radius across the entire user base. When an individual bug, crash, or broken button is spotted within a session replay, a single click triggers the quantification engine to scan all active customer sessions for the exact same technical footprint.

Building on this data, Felix AI can then instantly analyze the captured segment to summarize the root cause of the error in plain language, map out device or regional breakdowns, and calculate the total revenue loss. This allows technical teams to skip manual data aggregation entirely and immediately determine if a glitch requires an emergency system rollback.