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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Core Web Vitals

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What are Core Web Vitals?

Core Web Vitals are a specific set of standardized web performance metrics that measure the real-world user experience of a webpage. They focus on three main areas: how fast page content loads, how quickly the page becomes interactive, and how visually stable the layout is as it loads. For marketing and product teams, these vitals are critical because page speed directly affects your Quality Score and bounce rates. Tracking these metrics helps businesses optimize their landing pages, ensuring they stop wasting ad spend on broken or slow experiences that drive users away.

What are the key elements of Core Web Vitals?

  • Largest Contentful Paint (LCP): Measures loading performance. It tracks how long it takes for the main content of a webpage (like a large hero image or headline) to fully appear on the screen.
  • Interaction to Next Paint (INP): Measures interactivity. It calculates the delay between a user clicking a button or link and the page physically responding with a visual update.
  • Cumulative Layout Shift (CLS): Measures visual stability. It tracks whether elements like text or buttons unexpectedly shift around on the screen while the page is still loading, which often causes accidental clicks.

What are the benefits of optimizing Core Web Vitals?

  • Lower bounce rates: Faster loading pages keep users engaged, preventing them from getting frustrated and abandoning the site before it even loads.
  • Maximized ad spend: Ensuring landing pages load instantly means the traffic you pay for through digital advertising actually arrives and has an opportunity to convert.
  • Better search engine rankings: Google explicitly uses Core Web Vitals as a ranking factor, meaning optimized sites naturally receive better visibility in organic search results.
  • Improved ad quality scores: Platforms like Google Ads reward fast, user-friendly landing pages with higher Quality Scores, which can significantly lower your cost-per-click (CPC).

What are examples of how Core Web Vitals are analyzed?

  • Auditing slow mobile landing pages: Finding out that a paid traffic campaign has a massive drop-off rate because the landing page takes over five seconds to load on a standard mobile device.
  • Fixing shifting checkout buttons: Identifying a high CLS score on a payment page where a late-loading advertisement pushes the "Place Order" button down just as a user goes to tap it.
  • Isolating third-party script delays: Discovering that a marketing tracking pixel or live-chat widget is blocking page interactivity, driving up the INP score.

How does Quantum Metric support Core Web Vitals?

Through Page performance analytics, Quantum Metric tracks Core Web Vitals in real time across every user session, automatically breaking down the scores by specific device types, browsers, and geographic locations.

Instead of just looking at raw scores or average loading graphs, marketing teams can use Session Replay to see the exact visual reality of a slow load time for a user on a specific device. This immediate visual context reveals precisely how long a customer stared at a blank screen or where they rage-clicked on a frozen element.

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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