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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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KPI Reporting

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What is KPI reporting?

KPI (Key Performance Indicator) reporting is the process of collecting, organizing, and analyzing an organization's most critical performance metrics to track progress toward specific strategic goals. While standard reporting can include hundreds of minor operational data points, a KPI report isolates only the most vital indicators of success—such as conversion rates, customer retention, or revenue targets. These reports give teams a clear, quantifiable look at whether their current projects are succeeding or falling short.

What are key aspects of KPI reporting?

  • Target benchmarking: Comparing current performance numbers against predefined target goals, historical baselines, or industry standards.
  • Trend visualization: Presenting metrics over regular timelines (like week-over-week or month-over-month) to show if performance is improving or declining.
  • Quantifiable progress metrics: Using hard, measurable data points (like percentages, dollar amounts, or volumes) rather than subjective summaries.
  • Cross-functional alignment: Breaking down indicators by department (e.g., product KPIs, marketing KPIs, engineering KPIs) while tying them all back to master company goals.

What are the benefits of KPI reporting?

  • Objective accountability: Provides clear, unarguable data showing whether teams are hitting their targets, removing personal bias from performance evaluations.
  • Early problem detection: Flags a downward trend in a critical metric early, giving managers the warning needed to pivot strategies before a major failure occurs.
  • Sharper team focus: Keeps daily operational work aligned around moving the needle on a few vital metrics rather than chasing distracting side projects.
  • Data-driven adjustments: Helps product and marketing managers prove exactly which campaigns or updates successfully drove business growth.

What are examples of KPI reporting practices?

  • Tracking e-commerce success: Building a monthly scorecard that monitors average order value (AOV), cart abandonment rates, and successful checkouts.
  • Monitoring customer loyalty: Reviewing a weekly chart that tracks customer churn rates and subscription renewal percentages.
  • Evaluating technical reliability: Generating a monthly report for engineering leadership that measures app uptime, crash-free session percentages, and average page load speeds.
  • Analyzing marketing efficiency: Compiling a regular overview of customer acquisition costs (CAC) compared to customer lifetime value (LTV).

How does Quantum Metric support KPI reporting?

Quantum Metric drives goal tracking through its automated Alerts engine tied directly to customized Dashboards. Product teams can set up their core digital KPIs within the platform and configure automated alerts that trigger the moment a metric—like checkout conversion or login success—deviates from normal historical patterns. This ensures that cross-functional teams can monitor their performance goals continuously and act instantly if a key indicator takes a sudden drop.