PlatformUse CasesPricing PlansResourcesCompany
LoginGet a demo

Platform

Coffee image

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

MTTR

back to glossary

What is MTTR (Mean Time to Resolution)?

MTTR (Mean Time to Resolution or Mean Time to Repair) is a core technical metric that measures the average time it takes an organization to identify, diagnose, and fully resolve a digital outage, software bug, or system failure. In CX (Customer Experience) analytics, a high MTTR directly damages revenue and customer trust, as persistent errors block users from completing tasks. To accelerate this timeline, digital teams rely on an integrated approach that pairs visual user data directly with technical logs, giving engineering teams immediate clarity into front-end glitches so they can apply a fix without wasting time guessing what went wrong.

What are key aspects of MTTR reduction?

  • Eliminating manual bug reproduction: Providing developers with exact contextual data so they do not have to waste hours attempting to recreate an elusive user error in staging environments.
  • Technical telemetry pairing: Linking front-end behavioral friction directly to background system telemetry, such as server response delays, network crashes, or script errors.
  • Cross-team alignment: Creating a unified data timeline that allows customer support, product management, and engineering teams to look at the exact same digital issue together.
  • Anomalous spike detection: Using real-time monitoring to spot a sudden jump in failed user interactions or platform errors before they expand into widespread site issues.c

What are the benefits of reducing MTTR?

  • Protected transaction revenue: Fixing critical checkout or application funnel glitches quickly prevents motivated users from abandoning their sessions and turning to competitors.
  • Minimized engineering overhead: Streamlining the bug-hunting process saves development resources, allowing engineers to focus on building new product features rather than fixing old code.
  • Lower customer support volume: Resolving bugs before they trigger an influx of complaints relieves operational stress on call centers and digital help desks.
  • Stronger user retention: Ensuring that technical hiccups are patched in minutes rather than days preserves a seamless digital experience that builds long-term customer loyalty.

What are examples of how MTTR is optimized?

  • Resolving an airline booking failure: Helping major airlines like Alaska Airlines instantly isolate why a flight-selection button failed by showing developers the exact JavaScript error tied to the broken click.
  • Fixing a money transfer timeout: Allowing financial services like Western Union to see that an interrupted transaction was caused by a specific API call failing silently behind a loading spinner.
  • Diagnosing mobile app crashes: Spotting a sudden spike in app closures after a new release and instantly tracing the crash back to a unique device operating system combination.

How does Quantum Metric reduce MTTR?

Through Monitoring & alerts and Session replay, Quantum Metric helps engineering teams dramatically reduce MTTR by speeding up both bug detection and diagnosis. Technical teams can utilize real-time alerts to catch technical anomalies the moment they surface instead of waiting for customer complaints. By clicking directly into any flagged issue, engineers can launch a high-fidelity visual recording to see the exact state of the user's browser or mobile device when the failure happened, eliminating the need for manual bug reproduction and making root cause analysis almost instantaneous.