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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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Operational Analytics

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What is operational analytics?

Operational analytics is the practice of tracking and analyzing the real-time technical health of a digital platform—such as server response times, API failures, database slowdowns, and application crashes—and linking those metrics directly to live business operations. Instead of waiting for a monthly review or leaving infrastructure data isolated within IT logs, operational analytics processes data continuously. This gives cross-functional teams the immediate visibility required to see how system performance impacts active user conversions and daily business goals.

What are key aspects of operational analytics?

  • Live infrastructure monitoring: Continuously tracking system uptime, network latencies, page load times, and technical error rates as they occur.
  • Technical-to-business mapping: Directly pairing backend system anomalies with operational KPIs, like checkout success rates or reservation volumes.
  • Automated anomaly detection: Using statistical baselines to recognize unusual spikes in technical errors or sudden drops in transaction volume automatically.
  • Cross-functional data routing: Instantly sending real-time system health alerts to product managers, developers, and support teams simultaneously.

What are the benefits of operational analytics?

  • Proactive issue resolution: Spotting a broken API or system slowdown early allows teams to deploy a fix before a minor glitch cascades into a massive site outage.
  • Minimized revenue leaks: Identifying and repairing a broken checkout step in real time prevents long stretches of uncompleted sales during peak traffic hours.
  • Faster root-cause analysis: Linking infrastructure logs straight to actual user movements eliminates manual troubleshooting loops and protects development velocity.
  • Aligned team priorities: Gives engineering and product departments a shared, objective set of operational numbers, ensuring technical backlogs are ranked by actual financial impact.

What are examples of operational analytics practices?

  • Monitoring software deployments: Watching live error rates and transaction metrics immediately after pushing an update to confirm the new code didn't break core workflows.
  • Evaluating third-party APIs: Tracking the response speeds of an outside payment processor during a high-traffic holiday sale to ensure it isn't delaying customer purchases.
  • Investigating login drops: Noticing an abrupt, unusual dip in successful member logins and immediately identifying a backend authentication server failure.
  • Auditing server infrastructure: Reviewing cloud server utilization patterns alongside mobile app traffic spikes to plan capacity needs for upcoming marketing campaigns.

How does Quantum Metric support operational analytics?

Quantum Metric drives operational responses through its Monitoring & Alerts feature. The platform continuously tracks backend infrastructure data, API response sizes, and technical errors right alongside active user journeys. The moment a critical operational KPI shifts or a technical failure spikes outside of normal historical baselines, Quantum Metric alerts the team automatically and surfaces the exact business impact, allowing developers to address system threats instantly.