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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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Product Performance Analytics

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What is product performance analytics?

Product performance analytics is the practice of tracking and measuring the technical health of a website or mobile app—such as page load speeds, server response times, API failures, and crashes—and mapping that health directly to user behavior. Instead of looking at technical metrics in an isolated IT dashboard, product performance analytics reveals exactly how slow code or broken buttons affect conversion rates, user drop-offs, and overall customer satisfaction.

What are key aspects of product performance analytics?

  • Core web vitals and speed tracking: Monitoring metrics like page load speeds and visual stability to see where performance drags down the user experience.
  • Error and crash detection: Automatically flagging JavaScript errors, broken APIs, and mobile app crashes in real time.
  • Impact mapping: Connecting a technical performance drop directly to a decrease in business metrics, like checkout success rates.
  • Device and network tracking: Analyzing how performance varies across different operating systems, browsers, and cell networks.

What are the benefits of product performance analytics?

  • Faster bug fixes: Linking technical logs directly to user sessions means developers spend less time reproducing bugs and more time deploying fixes.
  • Protected revenue: Spotting a slow-loading page before it triggers a massive drop-off prevents silent revenue losses during high-traffic events.
  • Better team collaboration: Gives product managers and engineering teams a shared set of numbers, aligning tech priority lists with business value.
  • Smoother user experiences: Resolving underlying site delays ensures a fast, friction-free journey that keeps users engaged.

What are examples of product performance analytics practices?

  • Investigating checkout slowdowns: Reviewing why a payment page's load time doubled after a new deployment, causing shoppers to abandon their carts.
  • Auditing API failures: Tracking a specific third-party login error that prevents users from accessing their account profiles.
  • Prioritizing app crashes: Analyzing a mobile app crash log to see if a bug affects 50% of your user base or just a minor subset on older devices.
  • Monitoring image weights: Finding heavy graphics or unoptimized video assets that are dragging down the performance of a high-value landing page.

How does Quantum Metric support product performance analytics?

Quantum Metric connects technical health to business impact by combining Performance Monitoring with Session Replay. The platform automatically tracks API errors, crashes, and slow page loads alongside user actions. When a performance issue drags down your metrics, Felix AI automatically uncovers the trend, details the root cause in plain language, and calculates the exact revenue or conversion impact of the technical glitch. Teams can then instantly watch a visual replay of the exact moment a user encountered the delay, giving developers both the calculated dollar risk and the full technical context needed to deploy a fix immediately.