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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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Self-service Analytics

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What is self-service analytics?

Self-service analytics is a business intelligence approach that enables non-technical workers—such as product managers, marketers, UX designers, and business analysts—to access, explore, and analyze corporate data on their own. Instead of forcing teams to submit technical tickets and wait days for a specialized data scientist to write SQL code or build a custom database report, self-service tools feature intuitive, no-code visual interfaces. This allows anyone on the team to filter timelines, build funnels, and answer operational questions independently.

What are key aspects of self-service analytics?

  • No-code query builders: Using visual click-and-drop layouts, toggle switches, and menus to run complex database searches without writing code.
  • Pre-built report templates: Providing standard dashboard frameworks for common business needs, like conversion funnels or retention charts, that users can populate instantly.
  • Controlled data guardrails: Setting up secure backend data schemas so non-technical users can explore numbers freely without risking data corruption or compliance leaks.
  • Collaborative workspaces: Allowing cross-functional team members to easily save, pin, and share their custom-built data charts across the organization.

What are the benefits of self-service analytics?

  • Faster business decisions: Removes internal data bottlenecks, allowing product and marketing teams to get answers to critical questions in minutes rather than weeks.
  • Unburdened data teams: Frees data scientists and technical analysts from repetitive, basic report generation requests so they can focus on large-scale predictive modeling.
  • A truly data-driven culture: Encourages all departments to back up their roadmap choices, design changes, and campaign budgets with hard evidence because data is easy to access.
  • Uncovered grassroots insights: Empowers front-line employees to experiment with data queries, uncovering hidden user trends that central analysts might never think to look for.

What are examples of self-service analytics practices?

  • Building an independent funnel: A product manager creating a step-by-step chart of a new registration flow to check yesterday's drop-off rates without asking a developer for help.
  • Checking marketing performance: A growth marketer filtering a shared traffic dashboard to compare the signup rates of a mobile ad campaign versus a desktop campaign.
  • Auditing design changes: A UX designer pulling up a layout usage chart to see if users are interacting with a newly moved button design.
  • Investigating support ticket spikes: A customer success lead filtering recent website data to check if a sudden influx of complaints matches a specific regional outage.

How does Quantum Metric support self-service analytics?

Quantum Metric democratizes digital data by combining Autocapture with a completely no-code visual interface. Because the platform tracks all site interactions automatically without requiring manual tag configuration, any user can open the platform and instantly build retro-active funnels, segment audiences, or view heatmaps. This intuitive layout allows product managers, designers, and marketers to answer their own digital product questions immediately without writing a single line of analytics code.