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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

Platform OverviewProduct ToursGet a demo

Website Performance Analytics

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What is website performance analytics?

Website Performance Analytics refers to the process of gathering, analyzing, and interpreting data related to the performance of a website. This includes tracking metrics like page load times, bounce rates, and user engagement to understand how visitors interact with the site and identify areas for improvement.

What are key aspects of website performance analytics?
  • Data Collection: Gathering information about website traffic, user behavior, and technical performance.
  • Data Analysis: Examining the collected data to identify trends, patterns, and areas of concern.
  • Interpretation: Understanding the meaning behind the data and its implications for website performance.
  • Actionable Insights: Using the analysis to make informed decisions and implement changes to improve the website.
What are common metrics tracked?
  • Page Load Time: How quickly a page loads in a user's browser.
  • Bounce Rate: The percentage of visitors who leave the site after viewing only one page.
  • Time on Site: The average amount of time visitors spend on the website.
  • Page Views: The number of times a specific page is viewed.
  • Conversion Rates: The percentage of visitors who complete a desired action, such as making a purchase or filling out a form.
  • User Engagement: How actively users interact with the website, including scrolling, clicking, and using site features.
What are benefits of website performance analytics?
  • Improved User Experience: By understanding how users interact with the site, you can identify areas where the experience can be improved.
  • Increased Website Performance: Analyzing data can reveal bottlenecks and areas for optimization, leading to faster loading times and better overall performance.
  • Enhanced Conversion Rates: By understanding user behavior, you can optimize your website to guide users towards desired actions, such as making a purchase.
  • Better SEO Rankings: Website performance is a factor in search engine rankings. Optimizing your site's performance can positively impact your SEO.
  • Informed Decision-Making: Website analytics provides data-driven insights that can inform decisions about content, design, and marketing strategies.
Why is website performance analytics important?
  • Understanding user behavior: Analytics provide valuable insights into how users navigate a website, what content they engage with, and what frustrates them.
  • Identifying performance issues: Analytics can highlight slow loading times, broken links, or other issues that hinder user experience.
  • Improving user experience: By understanding user behavior and identifying pain points, website owners can make informed decisions to enhance the user experience.
  • Increasing conversions: Optimizing website performance and user experience can lead to higher conversion rates, whether it's completing a purchase, filling out a form, or other desired actions.
  • Driving business growth: Ultimately, website performance analytics helps businesses achieve their goals by providing data-driven insights to improve website effectiveness and drive business growth.
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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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