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Platform

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Platform overview

Learn more about Quantum Metric.

Key Capabilities

Session replayUnderstand the "why" behind customer behaviors. Felix AIGen AI powered session summarization.DashboardsOrganize and monitor your most important data. JourneysUnderstand which paths customers are taking.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Opportunity analysisAutomatically surface and quantify friction points.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.Dashboard template libraryTemplates to improve your experience. Page performanceDiscover and quantify the impact of slow pages. VisibleVisualize user behavior directly from your browser. Segment builderSlice your audience with nested segment building. User analyticsUnlock better user adoption, retention, and customer journeys.Data enrichmentGet greater impact with enhanced data insights.Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.

Platform foundations

Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Security and privacyBest in class security technology and polices.AutocaptureCapture over 300 metrics out-of-the-box.Data ActivationSeamlessly merge any data source.Performance & overheadLightweight SDKs and tags.Partners & integrationsView our technology and solutions partners.

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Analytics AI-ssentials.

Join the series for expert insights, real-world applications, and 2025 predictions.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Resources

ResourcesReview expert guidance and new data. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Analytics AI-ssentials.

Analytics AI-ssentials.

Watch the series for expert insights, real-world applications, and 2025 predictions.

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About

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partner programOur key ecosystem of partners. Our partnersSee who already has joined.

Latest news

Quantum Metric Wins Google Cloud Technology Partner of the Year Award.

Quantum Metric Wins Google Cloud Technology Partner of the Year Award.

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Better experiences for your industry.

Meet the unique needs of your customers powered with people-centered data.


Retail

Understand shopper behavior and exceed conversion goals.

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Financial Services

Deliver top banking, insurance, and wealth management experience.

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Travel & Hospitality

Get real-time visibility into self-service digital journeys.

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Telecom

Grow subscriptions to improve the digital-first experience.

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Gaming

Elevate the player experience with real-time insights.

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Healthcare

Optimize with improved self-service.

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Trusted by enterprises. Loved by people.

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4.6

256 verified reviews

as of March 2025

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4

56 verified reviews

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4.5

85 verified reviews

as of March 2025

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6 billionsessions each month.

50%of the worldwide internet users.

Extend success through your ecosystem.

Bring the customer perspective into the tools you use every day.

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