Life Sciences
Identify and fix digital barriers across treatment flows, improve completion rates, and deflect support calls proactively with Quantum Metric.
Track enrollment, coverage, and savings flows — and monitor patient and HCP app sign-ups to catch issues early.
Surface frustration across support portals, mobile apps, and device-linked experiences with AI-generated summaries.
Analyze behavior across patient and HCP apps to improve treatment, reduce drop-off, and boost engagement.
Session replay and quantified impact make it easy to detect and fix friction across savings, coverage, onboarding, and device-connected app flows — helping teams prioritize what drives treatment starts and HCP adoption.
Felix AI surfaces friction in treatment onboarding and support workflows, summarizing behavior, identifying root causes, and recommending fixes so patients can get started faster.
Data Enrichment unifies support, CRM, call-center, device app, and HCP portal data so you can spot cross-channel barriers to access, personalize support, and reduce drop-off — all with healthcare-grade compliance.
Fix usability issues across support sites and apps to speed treatment starts and boost engagement.
Monitor API errors and performance issues in real time, resolving blockers quickly with replay and quantified impact.
Link session data with call-center insights to deflect requests, reduce handle time, and improve satisfaction.
$2M+
Annual support cost savings.
By linking call center and session data, the provider uncovered four issues driving 5,000 weekly calls—resolving them and saving over $2 million annually.
67%
increase in support CTA clicks.
$22K annual savings by identifying friction in payment and prior-auth flows and redesigned pages, boosting patient action rates and deflecting calls.
95%
Reduction in vaccine scheduling errors.
Removed a confusing step in the booking flow, eliminating friction and lowering support needs.
Quantum Metric gives pharma and biotech companies visibility into patient support journeys—across onboarding, eligibility, affordability, and adherence—helping teams fix friction before it affects treatment starts.
Yes. Linking digital behavior with support activity reveals the root causes behind high-volume patient escalations.
Felix AI analyzes patient sessions, detects friction, and recommends fixes—accelerating resolution and improving patient support outcomes.
Quantum Metric captures behavioral (clicks/taps), technical (errors, load times), and journey metrics across mobile support apps, web portals, and onboarding tools.
Yes. Quantum Metric provides visibility into patient and HCP mobile apps, including device-connected experiences. Teams use this to spot friction in sign-up, onboarding, device pairing, and monitoring workflows — improving adoption and engagement.
Absolutely—life sciences teams reduce inbound calls and chat volume by resolving digital roadblocks in patient access and support.
Yes. Quantum Metric is HIPAA-ready and SOC 2 Type II certified, and does not collect PHI or PII by default—supporting compliant analytics for life sciences teams.
Yes—Quantum Metric integrates with CRM, support platforms, digital hubs, and analytics systems used by patient services teams.
Teams frequently resolve digital issues in hours—not weeks—and often fix high-impact blockers within minutes of detection.
