Acceptable Use Policy

Last modified: November 3, 2015

By accessing Quantum Metric and using this website, you accept and agree to comply with the terms and provision of this agreement. When using particular services of this website, you will be subject to any posted guidelines or rules applicable to such services, which may be edited and updated on an ongoing basis.

Participation in the Quantum Metric website constitutes acceptance of this policy. All such guidelines or rules are hereby incorporated by reference into the Terms of Service. Continued use of this website requires your ongoing compliance with this Acceptable Use Policy, as referenced in our Privacy Policy and Terms of Service, as well as its occasional modification.

The Goal of Quantum Metric

At Quantum Metric, we want to empower you to maximize your customers' experience and value by simplifying data science exploration through machine intelligence and Big Data. We are passionate in the attention to detail behind every metric, statistic, graph, and chart, ensuring each adds value and provides clear insights into customer experience and opportunity.

You need data analytics that have meaning, to tell you what you can improve to maximize value and customer loyalty. Making your website more intuitive also spares your customers from endless conversations with your support team.

It can be hard to understand how your website is actually performing on a customer level. Quantum Metric automatically identifies where you can improve conversions, by analyzing, where customers struggle and the value of that opportunity. You don't have to wonder if your site performance is impacting your organization's success. Quantum Metric will tell you without even asking.

Acceptable Use

Proper and acceptable uses of Quantum Metric to ensure respect for your user’s privacy and intent while maximizing your website’s potential are listed below.

  • Providing data gathered using Quantum Metric to third party service providers is not permitted for the purpose of selling customer profile information. Use of Quantum Metric is intended for the analysis and optimization of your website.
  • Ensure that user information is safe and that your company follows the legal guidelines that relate to user data. Always make sure you are only including data that's appropriate and necessary for customer experience management purposes.
  • Quantum Metric never records sensitive information related to credit card numbers, passwords, etc. You may already store this data for your website’s functionality, but it isn't visible in a session replay.
  • Do not use any information in a way that intentionally violates the user's privacy.
  • Quantum Metric chooses not to work with websites or companies who participate in illegal activity or unlawful business practices.
  • At Quantum Metric, we want to help your website increase in both conversion and value by delivering the most enjoyable experience your customer’s have ever had.
  • We are serious about ensuring customer privacy. Any misuse or violations of this policy and our terms of use will result in immediate termination of service.

If you have any questions about this Acceptable Use Policy, please contact us.