PlatformUse CasesPricing PlansResourcesCompany
LoginGet a demo

Platform

Coffee image

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Blog/

Quantum Metric Wins Google Cloud Technology Partner of the Year Award for Google Marketplace – Collaboration

Background Image used for Company News
5 min read

Quantum Metric Wins Google Cloud Technology Partner of the Year Award for Google Marketplace – Collaboration

LN

Lori Niquette

Aug 29, 2023

Add as a preferred source on Google
Background Image used for Company News

Colorado Springs, CO, August 29, 2023 — Quantum Metric, the customer-driven digital analytics platform, today is proud to announce that it has received the 2023 Google Cloud Technology Partner of the Year Award for Google Marketplace – Collaboration. Quantum Metric was recognized for their achievements in the Google Cloud ecosystem, helping joint customers optimize their digital experiences in ways that both serve the needs of customers and drive business growth. 

“Google Cloud’s partner awards recognize the significant impact and customer success that our partners have driven over the past year,” said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem and Channels at Google Cloud. “We’re delighted to recognize Quantum Metric as a 2023 Google Cloud Partner Award winner, and look forward to a continued strong partnership in support of our mutual customers.”

The Google Cloud Partner of the Year award recognizes organizations annually for their innovative thinking, outstanding customer service, and best-in-class use of Google Cloud products and services. Quantum Metric’s recognition as Google Cloud Technology Partner of the Year for Google Marketplace – Collaboration, reflects the rapidly expanding partnership with Google Cloud that has supported continued expansion across key regions including the U.S. and UK, and greater EMEA, and grown Quantum Metric’s customer base by 41%. At the heart of Quantum Metric’s solution is BigQuery, Google Cloud’s fully managed, petabyte-scale analytics data warehouse with 99.99% availability that enables businesses to analyze vast amounts of data in real-time to make data-driven decisions and have actionable insights to drive better outcomes. Powered by BigQuery, the Quantum Metric platform empowers digital leaders to quickly monitor, diagnose and optimize their digital experiences, while continuing to push the limits of innovation and react to changes in industry demands.

“Gaps in expertise, unmanageable amounts of data and outside escalations can distract digital leaders from efficiently understanding what their customer needs today or might expect tomorrow,” said Mario Ciabarra, CEO of Quantum Metric. “By partnering with Google Cloud we’ve continued to exceed the industry standard for fast and simple digital analytics. We are honored to be recognized as the Google Cloud Technology Partner of the Year for Google Marketplace – Collaboration and are continually grateful for the relationship we’ve built with Google Cloud.”

Collaboration and engagement with the Google Cloud team enabled Quantum Metric customers to democratize access to customer behavior insights through new offerings including Atlas, a collection of guides that outline critical questions enterprises need to ask to understand how to optimize their micro-journeys and build the best digital experiences. This has resulted in marked improvements for Quantum Metric customers such as:

  • 15% increase in omnichannel sales through tailored online and in-store experiences
  • Improved device-specific experiences that supported a 20% increase in conversions online and a 21% reduction in potentially lost engagement on mobile
  • Reduced friction across the digital customer journey for better shopping experiences

Quantum Metric has also deepened its partnership with Google Cloud in the last year, expanding network relationships, co-supporting events and tradeshows, including an upcoming session at the World Aviation Festival, as well as co-creating content that helps educate the market on major shifts in digital experience. These efforts have not only driven more awareness to the partnership, but embolden teams to more effectively serve the needs of today’s digital organizations.

For more information on Quantum Metric’s partnership with Google Cloud visit: quantummetric.com/partners/google-cloud

About Quantum Metric

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com.

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.