Architecture

When architecting a massively scalable platform, there's more to it than the visuals. We obsess about every detail to ensure you don't have to.

Quantum Metric Architecture

Up and Running In Minutes

Quantum Metric is an advanced SaaS experience analytics platform, giving you everything you'd expect from an enterprise software solution. Maybe even more than you expect.

Simple Deployment / No Agents

Data is captured at the browser or mobile app with no communication between the enterprise servers and Quantum Metric’s servers hosted in Google Cloud. Setup is simple, with no server agents to deploy.

 

Powered by Google Cloud

By shifting on-premise solutions to the cloud, your operations teams are focused on ensuring perfect delivery for your platform, not spending valuable hours managing the monitoring.

Advanced Analytics / Simple Solution


Unlimited Cloud Scale

Quantum Metric services many of the largest web properties, able to scale on-demand to meet your traffic needs. Powered by Google BigQuery, Quantum Metric can query across petabytes of information in seconds, getting you quick and responsive answers to empower your teams to identify and resolve production issues quickly.


With Quantum Metric’s Lookback, you’ll be able to re-analyze all sessions in case a specific issue was not being tracked. Powered by Google Cloud Functions, Quantum Metric harnesses the scale of Google Cloud, enlisting hundreds of thousands of CPUs to rapidly answer a previously untracked question about what really happened to your users.


Enterprise software

Dashboards KPIs And Alerts

Interactive dashboards that inform your team at a glance, complete with customer experience views, KPIs, and sales history and projections so that you can be confident your online presence is working efficiently.


Call Center Integration

Quickly understand a customer's struggle by replaying a customer's session or shadow-viewing a customer's live interaction with your digital presence. Quantum Metric can reduce call-time and empower world-class customer service support.


API Integration

Quantum Metric's 3rd party integration API allows other products to further correlate and display information captured with Quantum Metric.


Capture Traffic Displayed Content And Client Interactions

By capturing in-depth customer experience data, including all HTML displayed and modified in the browser along with client-side interactions, Quantum Metric provides a full-spectrum view of how your customers experience your digital presence. Every user session is analyzed, ensuring every opportunity is pursued and evaluated.


JavaScript Client Side Interaction Capture

HTML content changes, mouse movements, clicks, scrolls, data entry and form completion, load times, errors, and other events are captured using an easy to deploy javascript resource. Data is sent to either the Quantum Metric SaaS cloud hosted in a secure Google Compute environment, or your enterprise servers, in small, asynchronous highly compressed packets. Data transmission is optimized, compressed, and encrypted to ensure zero-perceptible performance impact to client browsers, while maintaining data privacy and security.


SaaS Deployment

Up And Running In Two Minutes

Quantum Metric SaaS simplifies Customer Experience Management deployment, allowing you to focus more on your business and its results. Desktop and mobile web SaaS consists of simple inclusion of a JavaScript snippet generated for your account. In just a few minutes, Quantum Metric can provide incredible insight into your digital presence.


Modern Browsers And Devices

Supports Modern Web Design And Native Mobile OS

We make it simple to capture and review, whether your digital presence is on PCs, tablets, or mobile devices. Quantum Metric works out of the box with all modern dynamic content sites, including AJAX, JQuery, HTTP/2, HTTPS, SPDY, HTML5, and more.


Committed To Optimal Performance

We take great care to ensure Quantum Metric's data capture is seamless and imperceptible, keeping client CPU performance, memory footprint, and network usage at the center of our focus. Through profiling our clientside javascript, we consistently appear as one of the smallest JavaScript resource consumers.


Compliance

With complete control over your data in Quantum Metric, you decide what is (and is not) captured, encrypted, and stored on the secure Google Cloud Platform. As the first GDPR compliant user behavior insights platform, Quantum Metric provides complete control over retention, pseudonymization control via encryption, audit logging of re-identification, and more. Quantum Metric does not collect passwords or PCI data to ensure your customer’s information remains anonymous, protected, and safe.

Simple configuration, automatic analysis. It just works.