Customer journey analytics that build the happiest paths.
Quantum Metric’s journey analytics provides deep insights into every touchpoint across the omnichannel customer journey, enabling data-driven decisions rooted in comprehensive customer behavior. Boost engagement, inform redesigns, and enhance marketing campaigns with clear insights.
Unlock business wins with Quantum Metric journey analytics.
Optimize customer journeys and features.
Increase engagement and adoption, isolate promoters and detractors, and inform redesigns.
Amplify marketing success.
Understand how audiences engage, isolate under-performers, and identify friction that impedes campaign success.
Boost the conversion funnel.
Reduce customer abandonment and optimize funnel conversion success.
Personalize for customer needs.
Combine behavioral data with offline data from loyalty programs, in-store, contact center, and more to craft bespoke journeys for your customers.
Master the complete customer journey from A to Z.
Automatically capture and visualize customer behavior as they navigate across online and offline channels.
Download a guide to optimizing the 5 pillars of the digital customer journey.
Every investment in time and resources is critical in today’s evolving and complex digital landscape. Taking insights from digital leaders across industries, this guide outlines where to focus within the 5 key digital experience pillars. Download to discover what they are and the key questions to ask for each one.
What our customers say.
Don’t just take our word for it—read what our customers have to say about transforming their digital experience with Quantum Metric.
“Using more traditional data points such as page metrics and conversions was only getting us so far. We needed a broader view of the customer journey to understand how the layout of a specific product page or product filter may be impacting purchasing decisions.”
Julie Mares / Head of eCommerce and Omnichannel Experience
“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”
Steven Teo / Head of Innovations and Digital Controls
“Unfortunately, our existing analytics tools didn’t have the ability to show us what was happening in depth, either on our website or on app. We needed more visibility and understanding, and when we reviewed all the options, it was clear that Quantum Metric did a lot more than all the others.”
Kenny Chang / Executive VP and CMO at Korean Air
“One of the challenges with traditional analytics is that you have to prescribe what you want to measure. Often it's what you are not looking at that is what holds you back. That is where Quantum Metric’s machine learning has been a big game changer for us.”
Dylan Jacques / Technology Director
See Quantum Metric in action.
Dive into specific use cases, watch real-world applications of our technology, and understand how Quantum Metric can adapt to serve a wide array of industries and digital challenges.
Start your path to digital success by talking to our team.
Interested in how Quantum Metric can specifically benefit your business? Our team is ready to dive deep into your digital strategy, identify opportunities for optimization, and help you elevate your customer journeys like never before.
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