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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

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Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Blog/

Quantum Metric Named a Strong Performer in Digital Analytics, Among Top Vendors.

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4 min read

Quantum Metric Named a Strong Performer in Digital Analytics, Among Top Vendors.

LN

Lori Niquette

Jul 31, 2025

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Recognized with the highest possible scores in real-time analytics, mobile app deployment and measurement criteria.

Colorado Springs, CO – July 31, 2025 – Quantum Metric, the customer-driven digital analytics platform, today announced its recognition as a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025. Quantum Metric attributes this designation to its robust capabilities in real-time analytics, mobile app support, and AI-driven insights.

The Forrester Wave™: Digital Analytics Solutions, Q3 2025, evaluates the most significant digital analytics solution providers against comprehensive criteria, providing an invaluable guide for organizations seeking to optimize their digital experiences. According to the Forrester report, "Quantum Metric is ideal for CX and UX, analytics, or engineering teams at medium to large enterprises seeking to solve digital experience issues, reduce friction, and prioritize improvements across web and apps."

Quantum Metric received the highest possible scores in The Forrester Wave™ for the following criteria:

  • Real-time analysis & alerting.
  • Mobile app deployment & devices and channels.
  • Analysis for technical performance.
  • Measurement & collaboration.
  • Adoption.

"For us, being recognized as a Strong Performer in The Forrester Wave™ reflects our continued success and acceleration in digital analytics," said Mario Ciabarra, CEO and Founder of Quantum Metric. "We are excited to see this category continue to take shape and grateful for the digital enterprises across the globe who have chosen to partner with us on this journey."

Quantum Metric's performance is further underscored by its best year ever in 2024, marking successes including:

  • 30% year-over-year increase in average contract size for 2024, driven by strategic investments in Generative AI and platform enhancements for democratizing data across teams.
  • 400% increase in usage of Felix AI for Gen-AI powered session summarization, for the first half of 2025, after launching the technology in April, 2024.
  • 25% of the Fortune 100 digital enterprises use Quantum Metric today, with the platform supporting 7 billion sessions monthly.

For more information visit: quantummetric.com/resources/2025-forrester-wave

About Quantum Metric

Quantum Metric is the customer-driven digital analytics platform for today’s leading enterprises. Providing an AI-driven approach to monitor, diagnose and optimize today’s digital customer journeys, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit quantummetric.com

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here (https://www.forrester.com/about-us/objectivity/) .

For media inquiries contact:
Lori Niquette
press@quantummetric.com


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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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