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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2025 Quantum Metric, Inc. All rights reserved.

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Elevate and iterate with robust mobile app analytics.

Correlate engagement, app crashes, API performance, and friction to business impact. With a lightweight SDK and minimal code configuration, Quantum Metric provides the native app insights you need for excellence on every platform.


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Mobile analytics dashboard showing user sessions, crashes, and retention trends.

The details matter.

Quantum Metric’s capture method is so unique that we have a patent on it. The Quantum Metric SDK provides the ability to capture any native application screen or view and translate those components into familiar DOM counterparts to render them in our replay engine.

In-app event tracking interface within a mobile analytics platform.

A single deployment, endless possibilities.

With a one-time SDK deployment, Quantum Metric will start capturing an expanse of data—no future code configuration required.

Session replay

Instantly reproduce native app sessions to identify impediments and gain perspective.

Custom dashboards

Powerful visualization and dashboarding capabilities for every team in your organization.

Segment builder

Easily build complex segments using hundreds of available metrics, from failing APIs to rage taps.

Interaction heatmaps

Use heatmaps and attribution maps to understand user intent by view controller or activity.

Support for cutting edge mobile frameworks.

Quantum Metric leads the mobile app analytics industry with support for Flutter, React Native, Cordova, Ionic and dozens more.

Mobile app performance insights dashboard highlighting screen load times and engagement.

Deploy in hours, insights in seconds.

With a lightweight SDK deployment, Quantum Metric will start capturing data out of the box. More than just app crashes—capture behavioral indicators, conversion data points, API performance, and more.

Tropical Smoothie Cafe Logo

With Quantum Metric, we’re moving faster than ever before. We’re releasing new versions of the app every 4 to 6 weeks and can easily measure the impact of each iteration in real time. It is also one of the reasons our mobile app was recognized as the ‘Best Loyalty App’ by Franchise Innovation Awards in 2023.

Braden Turner,

VP, Digital & Restaurant Technology

User journey mapping across key screens in a mobile app analytics platform.

Don’t waste time sifting through endless replays.

Our mobile app analytics software alerts to issues and insights with automated funnel analysis and anomaly detection. Then quickly gain deeper understanding with instant quantification, segment analysis, and session replay.

Visual report of mobile app usage trends and behavioral metrics over time.

What our customers are saying.

Read more success stories

“Quantum Metric’s insights have transformed our approach to mobile app development. The ability to see exactly how our users interact with the app and quickly address issues has been invaluable. We’ve seen a substantial improvement in user engagement and satisfaction.”

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Gary David / Product Manager

Frequently Asked Questions

What is mobile app analytics?

Mobile app analytics refers to the measurement and analysis of data generated when users interact with mobile applications. Just like web analytics that tracks and reports on website traffic, mobile app analytics provide insights into user behavior, app performance, and many other metrics relevant to the app’s operations and user experience.

Here are some of the core aspects of mobile app analytics:

  1. User Journey & Engagement: This looks at how often, how long, and how deeply users are engaging with the app. Metrics like daily active users (DAUs), monthly active users (MAUs), session durations, and frequency of use can provide insights into this. You can also look at journey analysis and use heatmaps to analyze behavior on particular elements of the application.
  2. User Retention and Churn: It’s critical for app developers to know how many new users continue to use the app after a certain period (retention) and how many abandon it (churn). It’s also important to understand “why” which is where it can be helpful to conduct look at friction impacting the user experience.
  3. In-app Behaviors: By tracking which features users engage with, which screens they visit most, and how they navigate through the app, mobile teams can gain insights into how to improve the user experience based on the intent of their users.
  4. Conversions: Depending on the app’s goals, conversion could mean different things. For e-commerce apps, it could be a completed purchase. For travel apps, it might mean changing a flight without calling into the call center. For Analytics tools help track and optimize for these goals.
  5. App Performance: Beyond just user behavior, mobile app analytics can also help monitor app crashes, slow-loading times, and other performance-related issues.
  6. User Feedback and Reviews: While this is more of an indirect metric, analyzing user feedback and reviews can provide insights into what users like or dislike, which can then be used to enhance the app experience. Having the ability to explore the “why” behind negative reviews allows mobile app teams to be more proactive and responsive.

How do you analyze mobile apps?

Analyzing mobile apps can be approached from multiple perspectives, depending on the goals. Here’s a guide on how to analyze mobile apps:

  1. Key Performance Indicators (KPIs)

Identify the main metrics that will give you insights into how well your app is performing relative to your goals. Some common KPIs include:

    • User Acquisition: Number of downloads, source of downloads (organic, paid, referral, etc.).
    • Engagement: Daily/Monthly Active Users (DAU/MAU), session duration, frequency of use.
    • Retention: Number of users who continue using the app after a given period.
    • Churn: Number of users who stop using the app.
    • Conversions: Actions you want users to take, e.g., making a purchase, signing up, etc.
    • Monetization: Revenue generated, in-app purchases, ad revenue, etc.
    • App Performance: Loading times, crash rates, and other technical metrics.
  • Friction analysis: How often your customers are experiencing friction in your mobile app.
  • NPS: How likely customers are to recommend your app to a friend.
  1. User Behavior Analysis

Track user paths and actions within the app:

    • Screen (Journey) Flow: Observe how users move from one screen to another.
    • Feature Use: Determine which app features are most and least used.
    • Event Tracking: Monitor specific actions users take, like button clicks, form submissions, etc.
  • Heatmaps: Analyze which parts of the app views are being engaged with
  • Session replay: See how users actually navigate through the application to understand intent and better understand reported issues. 
  1. Segmentation

Divide your user base into different segments based on demographics, behavior, or other criteria. This helps in understanding specific user group behaviors better.

  1. A/B Testing

If you want to optimize app features or interfaces, consider doing A/B tests. This involves presenting two different versions of a feature to different user groups and analyzing which one performs better. You can use experience analytics platforms to understand the “why” behind A/B testing results and many even offer side by side analysis.

  1. Feedback Analysis

Collect feedback through in-app surveys, app store reviews, and direct communications. Understanding user feedback can highlight areas for improvement. Past the verbatim feedback you can use analytics platforms to watch the session replay that led to the feedback.

  1. App Performance Analysis

Monitor technical aspects of the app:

    • Crashes: Identify the reasons for app crashes to enhance stability.
    • Latency: Monitor load times for different features to ensure a smooth user experience.
    • Device & OS: Analyze which devices and OS versions your app is being used on to ensure compatibility.
  • API performance: Surface slow or non performing APIs.
  1. Competitive Analysis

Compare your app’s performance and features against competitors.

  1. Regularly Review & Adjust

Mobile app analytics isn’t a one-time activity. Regularly review the data, gain insights, make necessary adjustments, and measure the impact of those changes.

By continually monitoring key metrics and gathering feedback, you can ensure your app evolves with its users and remains competitive in the marketplace.

Can I configure events remotely?

That’s the beauty of the Quantum Metric mobile app analytics platform. If you need to track a custom event, you can configure the event remotely via our UI and start key metrics tracking in minutes. No need to go into your application code and push new releases. This vastly speeds up the time to insight for product and analytics teams as they are not fully dependent on engineering for analytics tagging.

What if I have a web and native application?

Many enterprises have web AND native applications to comprise their entire customer experience. Our native capture method enables you to render native application replays in the same replay engine as web-based replays. This means that there is near parity between the analysis capabilities for web and mobile session. Also this ensures you can access data across all of your digital properties in a single platform.

Does the SDK add overhead?

We can’t defy the laws of physics, so the SDK does add the smallest amount of overhead. However, it’s imperceptible to your end users. Get in touch to put us to the test. The amount of data our SDK captures in relation to its low overhead is one of the many reasons the Fortune 500 chooses Quantum Metric for their mobile apps.

How much code-level configuration is required?

You need to deploy our SDK into your application code. However, all configurations (custom events) after that can be done via our web-based UI.

How do you handle security on native?

Read more about our commitment to data privacy and security. Our configurable security practices are one of the reasons we’re trusted on leading mobile banking and insurance applications. Our patented capture method allows us to set the standard for mobile app analytics providers.

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