Know what’s happening in your user experience and the why behind it. Discover how Quantum Metric session replay gives context to digital analytics truth.
Get breadth and depth so you can discover the what and why. Drive empathy and understanding while making better decisions with metadata like user platform, API calls, and network details—as well as dozens of out-of-the-box and custom events and errors.
From a development perspective, Quantum Metric is a lifesaver. I can’t count the number of times we were unable to replicate issues in the past, and now I can see exactly what happened.
Brian Van Ausdal,
Senior Product Manager, Extra Space Storage
Powered by Generative AI, Felix AI automatically summarizes the thousands of data points collected in a user session and consolidates the session timeline into a short, readable summary. View summaries in the platform or leverage the API to integrate real-time session summaries into your key workflows.
Click once and see aggregate analytics for every customer who had the exact same experience with “See more like it.” That means instant, quantified visibility for errors, conversion events, and more.
Using Quantum Metric, our dev team managed to reproduce the problem instantly. It was fixed in hours. In this one insight, the Quantum Metric partnership paid for itself in less than a month.
Kenny Change,
Executive VP and CMO of Korean Air
Don’t worry about stale session replay. Quantum Metric leads the industry in capture coverage across leading modern web and mobile frameworks.
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
Discover how to weave session replay into every business process and function. Read our guide to learn how the biggest companies use session replay as the last mile of analysis—and deliver better business results and customer experiences.
Product managers, UX researchers, engineers, analysts, or support agents can easily watch a customer’s session with a single click. Plus, integrate with other analytics tools, voice of customer, experimentation, application performance monitoring, support platforms, and more.
Analyze customer behaviors and size opportunities.
Proactively monitor, validate, and escalate issues.
Reproduce errors and see the technical details to diagnose.
Instantly reproduce sessions to troubleshoot with customers.
Session replay is the reproduction of a user’s interactions on web or native mobile applications. Session replay captures things like mouse movements, clicks, typing, scrolling, swiping, tapping, etc. Session replay isn’t a recording of a user’s session. It’s a reproduction of the individual experience based on the changing state of their browser or application, with all of the underlying contextual user data.
Digital or product analytics serve the same purpose. They try to answer “What is this person doing on my application and how does that correlate to things I care about?” However, most analytics tools are still abstracted from the actual person. It’s easy to forget the humanity that exists behind graphs and charts. Session replay drives true empathy because you can visualize when your customers succeed or struggle. What’s the value of this? Rapid insights, building user empathy, and ‘aha!’ moments.
By basing data capture off of the user’s view of the document object model (DOM), Quantum Metric enables capture of a unique and comprehensive data set. Capture behavioral metrics like repeated clicking, page reloading, and possible user frustration.
Security and privacy are foundational to the Quantum Metric platform. Everything is encrypted at the client device and exposed personal information is never sent across the network. This information is only accessible with a private key and a business reason, ensuring compliance at every step. Our commitment to privacy and security is why top banks, insurance, and telecom companies trust Quantum Metric.
6.8 billionsessions each month.
50%of the worldwide internet users.
