Quantum Metric delivers more than Glassbox.
While Glassbox relies on a legacy, retrofitted platform, Quantum Metric is the only unified solution engineered for today’s enterprises to find, fix, and optimize digital friction with unparalleled speed and accuracy.
Named a Strong Performer in the 2025 Forrester Wave™, among 10 top vendors.
Quantum Metric received the highest possible scores in the real-time analysis, alerting, mobile app deployment, analysis for technical performance, measurement, and adoption criteria. To us, the results show we're built to support complex, enterprise-wide needs— delivering faster insights, broader adoption, and a bolder roadmap with Felix AI.
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Quantum Metric vs. Glassbox: A head-to-head comparison.
Why we're better.
Platform architecture
An archaic infrastructure designed for on-premise deployments that has been retro-fitted into SaaS environments.
A single, purpose-built platform engineered for scale on Google Cloud that can capture billions of sessions with negligible performance impact.
Our modern, cloud-native architecture is built for today's enterprise, providing the stability and performance you need without compromising on data capture.
Data capture & scalability
Relies on manual tagging for custom tracking, which requires ongoing code-level maintenance and creates data gaps.
Our patented autocapture technology provides over 300 dimensions and behaviors on day one, and allows for remote configuration to reduce the engineering burden.
We give you a complete, high-fidelity view in real time, so you won’t miss critical interactions or need pull engineering resources for manual tagging.
Time to insight
Replay summarization is fragmented and limited. It struggles to quantify insights, and actionability is limited due to summaries only being available in the p.latform
Felix AI works around the clock, providing GenAI-powered session summarization to find insights in seconds.
Our agent works autonomously to surface the "why" behind your data, so you can act on critical opportunities instantly without watching hours of replays.
Mobile app analytics
SDK implementation is reportedly lengthy and difficult, leading to a gap between web and mobile solutions. Replays often have technical issues like missing screens or poor rendering.
Our patented approach to mobile applications provides full parity across web and mobile, translating native app views into components that yield high-fidelity mobile replays.
We provide the same rich technical details for mobile as we do for the web, so you get a clear, actionable view of the entire customer journey on any device.
Journey analysis and heatmaps
Provides only surface-level insights. Features are reportedly difficult to use and provide inconsistent data, limiting holistic journey analysis.
Automatically visualizes the entire customer journey and allows teams to drill down to page-level micro-conversions with quantified impact.
Our platform gives you a clear view of the entire customer journey, so you can identify friction points and prioritize fixes based on business impact.
Enterprise operationalization
Primarily designed for technical teams to identify technical issues, which limits adoption and collaboration across the entire digital organization.
Designed for large deployments with self-service user management and permission-based roles, allowing for adoption by hundreds of users across dozens of teams.
We provide a platform for everyone—from IT to product—so your entire organization can use real-time data to drive better decisions.
Support
According to user reviews, documentation is lacking, and customer support is not timely or helpful.
Our dedicated success consultants, engineers, and account managers, paired with a fully developed customer community, ensure you get the support you need.
Our team is an extension of yours. We provide a partnership with dedicated support to ensure you achieve value from day one.
Platform architecture
An archaic infrastructure designed for on-premise deployments that has been retro-fitted into SaaS environments.
Data capture & scalability
Relies on manual tagging for custom tracking, which requires ongoing code-level maintenance and creates data gaps.
Time to insight
Replay summarization is fragmented and limited. It struggles to quantify insights, and actionability is limited due to summaries only being available in the p.latform
Mobile app analytics
SDK implementation is reportedly lengthy and difficult, leading to a gap between web and mobile solutions. Replays often have technical issues like missing screens or poor rendering.
Journey analysis and heatmaps
Provides only surface-level insights. Features are reportedly difficult to use and provide inconsistent data, limiting holistic journey analysis.
Enterprise operationalization
Primarily designed for technical teams to identify technical issues, which limits adoption and collaboration across the entire digital organization.
Support
According to user reviews, documentation is lacking, and customer support is not timely or helpful.
Platform architecture
A single, purpose-built platform engineered for scale on Google Cloud that can capture billions of sessions with negligible performance impact.
Data capture & scalability
Our patented autocapture technology provides over 300 dimensions and behaviors on day one, and allows for remote configuration to reduce the engineering burden.
Time to insight
Felix AI works around the clock, providing GenAI-powered session summarization to find insights in seconds.
Mobile app analytics
Our patented approach to mobile applications provides full parity across web and mobile, translating native app views into components that yield high-fidelity mobile replays.
Journey analysis and heatmaps
Automatically visualizes the entire customer journey and allows teams to drill down to page-level micro-conversions with quantified impact.
Enterprise operationalization
Designed for large deployments with self-service user management and permission-based roles, allowing for adoption by hundreds of users across dozens of teams.
Support
Our dedicated success consultants, engineers, and account managers, paired with a fully developed customer community, ensure you get the support you need.
Why we're better.
Platform architecture
Our modern, cloud-native architecture is built for today's enterprise, providing the stability and performance you need without compromising on data capture.
Data capture & scalability
We give you a complete, high-fidelity view in real time, so you won’t miss critical interactions or need pull engineering resources for manual tagging.
Time to insight
Our agent works autonomously to surface the "why" behind your data, so you can act on critical opportunities instantly without watching hours of replays.
Mobile app analytics
We provide the same rich technical details for mobile as we do for the web, so you get a clear, actionable view of the entire customer journey on any device.
Journey analysis and heatmaps
Our platform gives you a clear view of the entire customer journey, so you can identify friction points and prioritize fixes based on business impact.
Enterprise operationalization
We provide a platform for everyone—from IT to product—so your entire organization can use real-time data to drive better decisions.
Support
Our team is an extension of yours. We provide a partnership with dedicated support to ensure you achieve value from day one.
Why Quantum Metric.
“Whenever we would like to use Glassbox for insights, 50% of the time I use Glassbox it’s basically focused on setup… So there’s only 50% of the time I really use Glassbox data for insights.”
Digital Specialist / Travel & Hospitality
50%
reduction in time to resolution.
By integrating their tool stack with Quantum Metric, teams were able to instantly triage customer feedback and resolve issues that were previously causing digital abandonment.
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$1.8M
prevented loss.
By quickly identifying and resolving a critical ticket insurance error and making targeted layout changes to product pages, teams were able to prevent a significant annual loss and increase season pass sales.
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69%
increase in product engagement.
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
Learn moreTrusted by enterprises. Loved by people.
6.8 billionsessions each month.
50%of the worldwide internet users.
