While Contentsquare offers a fragmented suite of tools, Quantum Metric is a single, purpose-built platform. With Felix AI, your agentic AI analyst, you can empower your teams to find and fix digital friction with a speed and accuracy that a collection of acquired features simply cannot deliver.
Named a Strong Performer in the 2025 Forrester Wave™, among 10 top vendors.
Quantum Metric received the highest possible scores in the real-time analysis, alerting, mobile app deployment, analysis for technical performance, measurement, and adoption criteria. To us, the results show we're built to support complex, enterprise-wide needs— delivering faster insights, broader adoption, and a bolder roadmap with Felix AI.
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Why we're better.
Platform architecture
Capabilities from various acquisitions, leading to a fragmented, "decoupled" experience.
A single, purpose-built platform engineered for scale on Google Cloud.
Our unified platform ensures seamless workflows and provides a single source of truth, eliminating the friction of integrating disparate tools.
Data capture & scalability
Limited out-of-the-box data capture increases engineering time to implement additional tracking for mobile and web.
Captures 100% of sessions and over 300 out-of-the-box metrics with a patented, cloud-based architecture that won't impact site performance.
We provide a complete, high-fidelity view of every customer journey in real time, so you can identify and solve issues instantly without retroactive analysis or engineering effort.
Time to insight
Replay summarization is fragmented and limited. It lacks role-based context, struggles to quantify insights, and caps group summaries at just the first ten replays.
Felix AI works around the clock to autonomously uncover and deliver insights, turning hours of manual analysis into seconds.
Our GenAI-powered tools are fueled by a seamless, purpose-built platform. This means you get actionable insights faster, without the complex setup and integration headaches that limit the effectiveness of other AI solutions.
Mobile app analytics
Relies on screenshot-based capture for native mobile replays, which customers report is difficult to implement and provides low-fidelity insights.
Patented replay rendering offers high-fidelity, technically rich session replays for both web and native apps.
Our patented technology delivers full web-to-mobile parity, providing the same rich technical details you get for web to diagnose issues on any device.
Error monitoring and alerting
Requires manual tagging to track errors and relies on basic, static-value alerting.
Automated error monitoring, leveraging agentic capabilities with ML-powered alerts and one-click quantification.
Our platform automatically detects and quantifies the business impact of errors, allowing you to prioritize fixes based on what matters most.
Journey analysis and heatmaps
Strong focus on heatmaps and page-level analysis, but difficult to tie these back to the full customer journey.
Visualizes and quantifies the entire customer journey, from start to finish.
We help you see the complete picture, connecting page-level interactions to the overall journey to reveal macro-level opportunities.
Security and PII protection
Data is not automatically encrypted at the device level and requires significant engineering support to handle PII.
Our capture technology deconstructs and rebuilds the experience at the component level, allowing for automatic exclusion of sensitive data.
Our unique approach to data capture ensures customer privacy and security from the ground up, reducing engineering lift.
Platform architecture
Capabilities from various acquisitions, leading to a fragmented, "decoupled" experience.
Data capture & scalability
Limited out-of-the-box data capture increases engineering time to implement additional tracking for mobile and web.
Time to insight
Replay summarization is fragmented and limited. It lacks role-based context, struggles to quantify insights, and caps group summaries at just the first ten replays.
Mobile app analytics
Relies on screenshot-based capture for native mobile replays, which customers report is difficult to implement and provides low-fidelity insights.
Error monitoring and alerting
Requires manual tagging to track errors and relies on basic, static-value alerting.
Journey analysis and heatmaps
Strong focus on heatmaps and page-level analysis, but difficult to tie these back to the full customer journey.
Security and PII protection
Data is not automatically encrypted at the device level and requires significant engineering support to handle PII.
Platform architecture
A single, purpose-built platform engineered for scale on Google Cloud.
Data capture & scalability
Captures 100% of sessions and over 300 out-of-the-box metrics with a patented, cloud-based architecture that won't impact site performance.
Time to insight
Felix AI works around the clock to autonomously uncover and deliver insights, turning hours of manual analysis into seconds.
Mobile app analytics
Patented replay rendering offers high-fidelity, technically rich session replays for both web and native apps.
Error monitoring and alerting
Automated error monitoring, leveraging agentic capabilities with ML-powered alerts and one-click quantification.
Journey analysis and heatmaps
Visualizes and quantifies the entire customer journey, from start to finish.
Security and PII protection
Our capture technology deconstructs and rebuilds the experience at the component level, allowing for automatic exclusion of sensitive data.
Why we're better.
Platform architecture
Our unified platform ensures seamless workflows and provides a single source of truth, eliminating the friction of integrating disparate tools.
Data capture & scalability
We provide a complete, high-fidelity view of every customer journey in real time, so you can identify and solve issues instantly without retroactive analysis or engineering effort.
Time to insight
Our GenAI-powered tools are fueled by a seamless, purpose-built platform. This means you get actionable insights faster, without the complex setup and integration headaches that limit the effectiveness of other AI solutions.
Mobile app analytics
Our patented technology delivers full web-to-mobile parity, providing the same rich technical details you get for web to diagnose issues on any device.
Error monitoring and alerting
Our platform automatically detects and quantifies the business impact of errors, allowing you to prioritize fixes based on what matters most.
Journey analysis and heatmaps
We help you see the complete picture, connecting page-level interactions to the overall journey to reveal macro-level opportunities.
Security and PII protection
Our unique approach to data capture ensures customer privacy and security from the ground up, reducing engineering lift.
“The implementation of Contentsquare’s mobile app capabilities was a several month process. It was a pain. You had to take manual snapshots to get any sort of heatmaps or zoning. It wasn’t even comparable with Quantum Metric on mobile, or web for that matter.”
Analytics / Travel & Hospitality
50%
reduction in time to resolution.
By integrating their tool stack with Quantum Metric, teams were able to instantly triage customer feedback and resolve issues that were previously causing digital abandonment.
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$1.8M
prevented loss.
By quickly identifying and resolving a critical ticket insurance error and making targeted layout changes to product pages, teams were able to prevent a significant annual loss and increase season pass sales.
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69%
increase in product engagement.
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
Learn more6.8 billionsessions each month.
50%of the worldwide internet users.
