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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

Tom Arundel

Tom Arundel

Director, Product Marketing

Tom Arundel focuses on shaping how Quantum Metric's platform is positioned in the market, with a strong emphasis on research, insights, and storytelling. He works to connect product innovation with real-world customer challenges.

Articles by Tom Arundel

SEP 6, 2023•7 MIN READ

Maximize the value of digital analytics in the face of belt tightening.

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AUG 2, 2023•8 MIN READ

Product perspective: Managing the loudest voice in the room.

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MAY 31, 2023•5 MIN READ

4 biggest digital optimization time wasters and how to avoid them.

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MAY 23, 2023•5 MIN READ

Behind the pillars: Defining each step of the customer journey.

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APR 26, 2023•4 MIN READ

Maximizing self-service to prevent digital leakage.

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APR 7, 2023•6 MIN READ

Optimizing the digital customer journey: 5 key focus areas.

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OCT 3, 2022•6 MIN READ

Travel snapshot: Checking-in on booking behaviors.

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JUL 25, 2022•5 MIN READ

The power of celebrating digital experience insights across teams.

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APR 29, 2022•7 MIN READ

Adapting to shifts in the airline digital traveler journey with United.

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APR 20, 2022•8 MIN READ

How a Spanish airline makes data-driven decisions to unlock customer opportunities.

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FEB 10, 2022•5 MIN READ

Announcing the winners of the 2022 CPD Signal Awards.

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JAN 26, 2022•11 MIN READ

What do customers want from a loyalty program?

Read article→
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