TRAVEL & HOSPITALITY

The ‘why’ behind every effortless journey.

Quantum Metric’s digital analytics platform delivers the quantified why behind booking drop-offs, mobile glitches, and broken self-service—so travel and hospitality brands can act fast, reduce friction, and grow loyalty.

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Woman booking hotel on phone with AI session summary, booking funnel conversion rate chart, and payment issue alert in travel analytics

Felix Agentic for Travel & Hospitality.

Ask Felix the questions that drive revenue across the passenger journey.

“What are the top ancillary products purchased in each channel (booking, manage res, checkin)?”

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Insights tailored for every industry.

AirlinesHotelsOnline Travel AgentsRestaurantsParks & EntertainmentCruisesCar Rentals

Airlines

Streamline booking, check-in, and ancillary sales with real-time visibility into mobile and web behavior.

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Resources

Report

Digital experience benchmark for airlines.

Solution sheet

Quantum Metric for airlines.

Hotels

Optimize booking, check-in, and guest services with real-time visibility into digital behavior.

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Resources

Webinar

Wyndham’s ecosystem approach to taming data for action.

Case study

Radisson Hotel Group transforms digital operations from the inside out.Radisson Hotel Group transforms digital operations from the inside out.

Report

Digital experience benchmark for hotels.

Online Travel Agents

Maximize search-to-book conversions and optimize package experiences with insights into user behavior and drop-off points.

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Restaurants

Uncover friction in mobile ordering, delivery, and dine-in flows to improve convenience and reduce abandoned orders.

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Resources

Blog

The rise of the QSR kiosk in the United States.

Case study

How a major quick-service restaurant satisfies digital self-service needs.

Case study

How Tropical Smoothie Cafe built a 4.9 star mobile app.

Parks & Entertainment

Streamline ticketing, reservations, and in-park experiences with real-time insights into guest behavior.

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Cruises

Elevate pre-boarding and onboard experiences by optimizing booking flows, mobile apps, and excursion engagement.

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Car Rentals

Improve reservation, check-in, and vehicle return with real-time insight into digital interactions and service gaps.

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Power smarter, faster digital decisions at every touchpoint.

Identify what matters most.

Uncover and prioritize high-impact opportunities using real-time data tied to revenue, engagement, and satisfaction.

Monitor and resolve in real time.

Proactively detect issues across web, mobile, and kiosks—and fix them before they affect your bottom line.

Boost self-service and reduce support volume.

Enhance mobile apps and digital flows with insights that lower call volumes and increase customer satisfaction.

Innovate with clarity.

Use AI-driven insights and quantification to test what works, scale what performs, and justify digital investments.

Why Quantum Metric.

Deliver unmatched traveler experiences with speed, scale, and confidence.

Instant answers across the passenger journey.

Ask Felix business questions in plain language and get clear, contextual answers about revenue, demand shifts, and friction automatically, without dashboards or manual analysis.

Real-time business impact monitoring and alerting.

Continuously monitor KPIs, detect drops, and diagnose issues across booking, loyalty, check-in, and more—before customers notice.

One-click quantification.

Quantify the business impact of issues in real time and prioritize what matters—no guesswork, just clear ROI.

Built for mobile.

Resolve app issues with high-fidelity replay, mobile SDKs (Flutter included), and friction analysis to support key moments like mobile key, digital check-in, and itinerary updates.