Voice of Customer: Hear everyone. Miss nothing.

Most VoC programs only hear from the 1-2% who fill out a survey. The other 98% is a guess: roadmaps and ticket routing built on a sliver of customers, then re-validated because no one's sure it's the real problem.
Quantum Metric VOC works differently. Feedback connects directly to session replay and behavioral data, so you see what customers said and what actually happened. Felix AI fills in the rest, modeling sentiment for customers who never said a word, so you're working from your entire base, not just the vocal few.
In this tour, you'll see how to understand the behavioral context behind every piece of feedback, quantify impact across your full customer base, and act on it automatically, no separate team required.

Who uses Voice of Customer?

• Digital & eCommerce teams: See why customers abandon, feedback tied straight to the sessions and revenue behind it.
• Product & CX leaders: Feedback lands next to the behavior that explains it, root cause obvious instead of debated.
• Analytics teams: Felix AI classifies every theme automatically and models sentiment for the 98% who never respond.
• Support & Ops teams: Issues route into Salesforce, Jira, or ServiceNow automatically, nothing waits on someone to notice.