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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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TRAVEL & HOSPITALITY

The ‘why’ behind every effortless journey.

Quantum Metric’s digital analytics platform delivers the quantified why behind booking drop-offs, mobile glitches, and broken self-service—so travel and hospitality brands can act fast, reduce friction, and grow loyalty.

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Woman booking hotel on phone with AI session summary, booking funnel conversion rate chart, and payment issue alert in travel analytics
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Insights tailored for every industry.

AirlinesHotelsOnline Travel AgentsRestaurantsParks & EntertainmentCruisesCar Rentals

Airlines

Streamline booking, check-in, and ancillary sales with real-time visibility into mobile and web behavior.

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Resources

Report

Report

Digital experience benchmark for airlines.

Solution sheet

Solution sheet

Quantum Metric for airlines.

Airlines

Hotels

Optimize booking, check-in, and guest services with real-time visibility into digital behavior.

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Resources

Webinar

Webinar

Wyndham’s ecosystem approach to taming data for action.

Case study

Case study

Radisson Hotel Group transforms digital operations from the inside out.Radisson Hotel Group transforms digital operations from the inside out.

Report

Report

Digital experience benchmark for hotels.

Hotels

Online Travel Agents

Maximize search-to-book conversions and optimize package experiences with insights into user behavior and drop-off points.

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Online Travel Agents

Restaurants

Uncover friction in mobile ordering, delivery, and dine-in flows to improve convenience and reduce abandoned orders.

Learn more

Resources

Blog

Blog

The rise of the QSR kiosk in the United States.

Case study

Case study

How a major quick-service restaurant satisfies digital self-service needs.

Case study

Case study

How Tropical Smoothie Cafe built a 4.9 star mobile app.

Restaurants

Parks & Entertainment

Streamline ticketing, reservations, and in-park experiences with real-time insights into guest behavior.

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Parks & Entertainment

Cruises

Elevate pre-boarding and onboard experiences by optimizing booking flows, mobile apps, and excursion engagement.

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Cruises

Car Rentals

Improve reservation, check-in, and vehicle return with real-time insight into digital interactions and service gaps.

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Car Rentals

Power smarter, faster digital decisions at every touchpoint.

Identify what matters most.

Uncover and prioritize high-impact opportunities using real-time data tied to revenue, engagement, and satisfaction.

Monitor and resolve in real time.

Proactively detect issues across web, mobile, and kiosks—and fix them before they affect your bottom line.

Boost self-service and reduce support volume.

Enhance mobile apps and digital flows with insights that lower call volumes and increase customer satisfaction.

Innovate with clarity.

Use AI-driven insights and quantification to test what works, scale what performs, and justify digital investments.

Why Quantum Metric.

Deliver unmatched traveler experiences with speed, scale, and confidence.

Real-time business impact monitoring and alerting.

Continuously monitor KPIs, detect drops, and diagnose issues across booking, loyalty, check-in, and more—before customers notice.

Rich behavioral and friction signals out of the box.

Autocapture delivers data without heavy instrumentation, enabling fast segmentation, insights, and exploration.

One-click quantification.

Quantify the business impact of issues in real time and prioritize what matters—no guesswork, just clear ROI.

Built for mobile.

Resolve app issues with high-fidelity replay, mobile SDKs (Flutter included), and friction analysis to support key moments like mobile key, digital check-in, and itinerary updates.

Dashboard showing sessions, conversion rate, total conversions, revenue, and booking funnel bar chart in travel analytics
Error dashboard with stacked bar chart of sessions by error types and top errors table in hospitality insights
Session replay of flight booking error with API timeout, rage click, and AI frustration summary in travel analytics
Flight booking page with payment error message, API call failure, and AI session summary in hospitality analytics

Resources

Woman using phone in pink neon lighting for mobile gaming user experience insights

resource

Mobile Benchmark: How mobile performance builds consumer confidence.

5 untapped efficiency opportunities for the digital travel & hospitality journey.

resource

5 untapped efficiency opportunities for the digital travel & hospitality journey.

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customer story

Radisson Hotel Group

Radisson Hotel Group enhanced employee and guest experiences leading to an annualized increase in revenue.

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customer story

Alaska Airlines

The airline partnered with Quantum Metric to reduce helpdesk and engineering troubleshooting while improving guest outcomes.