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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Events

FEATURED ON-DEMAND WEBINAR

Wyndham’s ecosystem approach to taming data for action.

Learn how Wyndham Hotels & Resorts leverages a deeply integrated data ecosystem, with Quantum Metric at the center, to optimize their digital customer experience. The session includes real-world examples paired with platform demonstrations.

Watch now
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On demand webinars.

2024 Summer Product Launch.

On-Demand Webinar

2024 Summer Product Launch.

Learn about the latest enhancements to the Quantum Metric platform including brand new heat mapping capabilities, user level segmentation, cohort analysis, gen AI powered insights, and more.

United Airlines' journey to personalised CX with Gen AI.

On-Demand Webinar

United Airlines' journey to personalised CX with Gen AI.

It’s time to get personal with your conversations. Hear how United Airlines used generative AI to turn passenger pain points into success stories, including the pivotal role Quantum Metric played in the journey to AI success.

Quantum Metric CEO on how Gen AI turns data into business value.

On-Demand Webinar

Quantum Metric CEO on how Gen AI turns data into business value.

Join our Founder and CEO, Mario Ciabarra, alongside Brian McKenna, Business Applications Analyst at TechTarget’s Enterprise Strategy Group, as they explore how data analytics and GenAI are coming together to turn a deluge of data into actionable insights.

5 Enterprises That Beat Digital Indecision Webinar Series

On-Demand Webinar

5 Enterprises That Beat Digital Indecision Webinar Series

Discover how delayed decision making costs revenue across the customer journey. Watch 5 quick episodes showing real wins in under 10 minutes each.

LEAP 2024 | How Mattel’s digital strategy was more than Kenough.

On-Demand Webinar

LEAP 2024 | How Mattel’s digital strategy was more than Kenough.

Join Alexis Hoopes, VP of E-commerce and Direct to Consumer at Mattel, as she unveils the dynamic journey of building Mattel Creations digital business.

Quantum LEAP & LEAP London 2025 On-Demand

On-Demand Webinar

Quantum LEAP & LEAP London 2025 On-Demand

Discover the future of digital experience on-demand at Quantum LEAP, where industry leaders discuss cutting-edge strategies and technologies. Join us to access actionable insights available whenever you need them.

Three professional portraits on pink diamond pattern for hospitality team expertise

On-Demand Webinar

Wyndham’s ecosystem approach to taming data for action.

Learn how Wyndham Hotels & Resorts leverages a deeply integrated data ecosystem, with Quantum Metric at the center, to optimize their digital customer experience. The session includes real-world examples paired with platform demonstrations.

LEAP 2025 | Quantified Why: Turning insights into impact.

On-Demand Webinar

LEAP 2025 | Quantified Why: Turning insights into impact.

Learn how to identify and quantify user journey issues, optimize content hierarchy, and create actionable alerts for maximum impact.

LEAP 2025 | Cut friction, boost membership: How AMA transformed their sign in experience.

On-Demand Webinar

LEAP 2025 | Cut friction, boost membership: How AMA transformed their sign in experience.

Discover how the AMA used Quantum Metric to reduce sign-in abandonment by half and drive membership growth through UX improvements.

LEAP 2025 | Powering product innovation and CX success at CDW.

On-Demand Webinar

LEAP 2025 | Powering product innovation and CX success at CDW.

Learn how CDW and Zilker Trail partnered to implement a data-driven approach to digital optimization, resulting in increased conversion and improved CX.

LEAP 2025 | How MasOrange built stakeholder buy-in from minute 1.

On-Demand Webinar

LEAP 2025 | How MasOrange built stakeholder buy-in from minute 1.

Unlock the secrets to successful digital transformation: MasOrange's recipe for stakeholder engagement, from understanding pain points to achieving tangible results.

LEAP 2025 | Panel: Unlock cross-functional collaboration

On-Demand Webinar

LEAP 2025 | Panel: Unlock cross-functional collaboration

Learn how Uline and Highlights achieved cross-departmental buy-in and alignment using Quantum Metric.

Upcoming Events.

Quantum Metric platform overview.

Live DemoDec 11, 2025

Quantum Metric platform overview.

New to Quantum Metric or digital analytics? No problem. Learn why Quantum Metric is the leader in the space with this insightful platform overview.

Quantum LEAP 2026

ConferenceMar 4, 2026

Quantum LEAP 2026

Fort Worth, TX | March 4-6, 2026