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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Events

FEATURED EVENT

Answers at the speed of your business.

On March 25 at 9:00 AM MT, discover Felix Agentic in a live 30-minute virtual launch. See how autonomous agents monitor your digital experience in real time, investigate meaningful shifts, and explain what changed in clear, traceable terms.

Register now
Answers at the speed of your business.

On demand webinars.

Quantum LEAP & LEAP London 2025 On-Demand

On-Demand Webinar

Quantum LEAP & LEAP London 2025 On-Demand

Discover the future of digital experience on-demand at Quantum LEAP, where industry leaders discuss cutting-edge strategies and technologies. Join us to access actionable insights available whenever you need them.

Quantum LEAP 2024 On-Demand

On-Demand Webinar

Quantum LEAP 2024 On-Demand

Discover the future of digital experience on-demand at Quantum LEAP, where industry leaders discuss cutting-edge strategies and technologies. Join us to access actionable insights available whenever you need them.

Talk agentic AI with our partners.

On-Demand Webinar

Talk agentic AI with our partners.

Discover how agentic AI transforms digital experiences and trust. Watch industry leaders share real-world use cases and insights in this conversation series.

Mike Skoda, Senior Manager of Digital Operations Center at United Airlines

On-Demand Webinar

Better serving customers through employee-facing apps.

Watch the discussion to learn about the strategies United Airlines uses to optimize their employee-facing apps to ensure associates are best prepared to serve their customers.

Best practices for ensuring secure analytics.

On-Demand Webinar

Best practices for ensuring secure analytics.

Watch this episode of Quantify this, as Reza Zaheri, CISO at Quantum Metric, discusses the security concerns that financial services firms face, what firms should think about as they evaluate vendors, and how Quantum Metric differentiates itself in this space.

Becoming the customer's first choice: Lyft's brand loyalty strategy.

On-Demand Webinar

Becoming the customer's first choice: Lyft's brand loyalty strategy.

Becoming the customer's first choice: Lyft's brand loyalty strategy. Robyn Bald, Director of Growth Marketing at Lyft, joins us to discuss the ride-sharing company’s brand loyalty strategy.

Ashley Furniture’s mobile strategy: Boosting omni-channel CX.

On-Demand Webinar

Ashley Furniture’s mobile strategy: Boosting omni-channel CX.

In this 20-minute session, Gary David, Director of Product Management at Ashley Furniture, will share the journey of transforming their mobile app from a transactional tool to a cornerstone of their omni-channel customer experience.

5 ways retailers can combat the effects of inflation.

On-Demand Webinar

5 ways retailers can combat the effects of inflation.

Mattel, Google Cloud, and Quantum Metric dive into the latest in consumer insights to help shape your retail strategy.

3 ways to unleash efficiency and surface deeper digital insights.

On-Demand Webinar

3 ways to unleash efficiency and surface deeper digital insights.

Watch this webinar with to hear Quantum Metric leaders discuss how you can enhance and complement Adobe Analytics and harness real-time insight, prioritize your digital backlog effectively, and quickly scale digital expertise across your team.

3 ways to cut contact center costs with Data Enrichment.

On-Demand Webinar

3 ways to cut contact center costs with Data Enrichment.

Customer calls are digital frustration’s loudest alarm — but not every issue (or solution) is equal.

Three professional portraits on pink diamond pattern for hospitality team expertise

On-Demand Webinar

Wyndham’s ecosystem approach to taming data for action.

Learn how Wyndham Hotels & Resorts leverages a deeply integrated data ecosystem, with Quantum Metric at the center, to optimize their digital customer experience. The session includes real-world examples paired with platform demonstrations.

5 Enterprises That Beat Digital Indecision Webinar Series

On-Demand Webinar

5 Enterprises That Beat Digital Indecision Webinar Series

Discover how delayed decision making costs revenue across the customer journey. Watch 5 quick episodes showing real wins in under 10 minutes each.

Upcoming Events.

Felix Agentic Virtual Launch

WebinarMar 25, 2026

Felix Agentic Virtual Launch

Join us on March 25 at 9:00 AM MT for a 30-minute virtual launch showcasing how Felix Agentic enables enterprises to move beyond reactive dashboards and into continuous, proactive investigation.