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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

Events

FEATURED EVENT

Quantum Metric reimagines VoC for the enterprise.

The Quantum Metric team introduces Quantum Metric Voice of Customer and a new approach to customer listening that brings feedback directly into the decisions digital teams make every day.

Register now
Quantum Metric reimagines VoC for the enterprise.

On demand webinars.

More with less: Innovation & personalization during a downturn.

On-Demand Webinar

More with less: Innovation & personalization during a downturn.

In economic downturn, how can retailers continue to push forward and optimize even when facing pressure to cut costs and be more efficient? Find out what Sneha Narahalli, VP of Product at Sephora, has to say in her discussion with Elissa Quinby, Quantum Metric director of Consumer Insights.

Don't run before you can walk.

On-Demand Webinar

Don't run before you can walk.

Hear from the Chalhoub Group Web Analytics team about the importance of going through the right phases of growth and development on your eCommerce rather than trying to charge ahead and do everything at once.

Wyndham’s insights into optimizing the 5 pillars of the digital journey.

On-Demand Webinar

Wyndham’s insights into optimizing the 5 pillars of the digital journey.

Explore Wyndham's Five Pillars approach to digital experience optimization with Quantum Metric in this informative event. Gain valuable insights to enhance your own digital strategies and drive customer satisfaction.

From distraction to action: 3 tactics to boost digital efficiency.

On-Demand Webinar

From distraction to action: 3 tactics to boost digital efficiency.

Transition from distraction to action with Quantum Metric's "From Distraction to Action" event. Gain insights and strategies to enhance digital experiences, drive customer engagement, and achieve business growth.

2024 outlook: 3 trends that will optimize digital.

On-Demand Webinar

2024 outlook: 3 trends that will optimize digital.

Discover the future of digital experience with Quantum Metric's 2024 Outlook and 3 Trends event. Gain insights into emerging trends and strategies to stay ahead in the evolving landscape of digital transformation.

3 ways to unleash efficiency and surface deeper digital insights.

On-Demand Webinar

3 ways to unleash efficiency and surface deeper digital insights.

Watch this webinar with to hear Quantum Metric leaders discuss how you can enhance and complement Adobe Analytics and harness real-time insight, prioritize your digital backlog effectively, and quickly scale digital expertise across your team.

Mike Skoda, Senior Manager of Digital Operations Center at United Airlines

On-Demand Webinar

Better serving customers through employee-facing apps.

Watch the discussion to learn about the strategies United Airlines uses to optimize their employee-facing apps to ensure associates are best prepared to serve their customers.

Becoming the customer's first choice: Lyft's brand loyalty strategy.

On-Demand Webinar

Becoming the customer's first choice: Lyft's brand loyalty strategy.

Becoming the customer's first choice: Lyft's brand loyalty strategy. Robyn Bald, Director of Growth Marketing at Lyft, joins us to discuss the ride-sharing company’s brand loyalty strategy.

2024 Summer Product Launch.

On-Demand Webinar

2024 Summer Product Launch.

Learn about the latest enhancements to the Quantum Metric platform including brand new heat mapping capabilities, user level segmentation, cohort analysis, gen AI powered insights, and more.

Quantum Metric CEO on how Gen AI turns data into business value.

On-Demand Webinar

Quantum Metric CEO on how Gen AI turns data into business value.

Join our Founder and CEO, Mario Ciabarra, alongside Brian McKenna, Business Applications Analyst at TechTarget’s Enterprise Strategy Group, as they explore how data analytics and GenAI are coming together to turn a deluge of data into actionable insights.

United Airlines' journey to personalised CX with Gen AI.

On-Demand Webinar

United Airlines' journey to personalised CX with Gen AI.

It’s time to get personal with your conversations. Hear how United Airlines used generative AI to turn passenger pain points into success stories, including the pivotal role Quantum Metric played in the journey to AI success.

Why digital is critical to client confidence in turbulent times.

On-Demand Webinar

Why digital is critical to client confidence in turbulent times.

Why digital is critical to client confidence in turbulent times. From an executive perspective, why is now the time for financial institutions to invest in digital experiences?

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
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Upcoming Events.

3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Aug 27
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 10
Quantum Metric VoC Launch 2026

Webinar

Quantum Metric VoC Launch 2026

Discover how Quantum Metric is redefining Voice of Customer by connecting feedback with customer behavior, giving digital teams the context they need to understand intent, quantify impact, and act faster.

Sep 16
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 24
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 06
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 22
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Nov 03
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 03
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 15
3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 29