PlatformUse CasesPricing PlansResourcesCompany

Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Events

FEATURED EVENT

Answers at the speed of your business.

On March 25 at 9:00 AM MT, discover Felix Agentic in a live 30-minute virtual launch. See how autonomous agents monitor your digital experience in real time, investigate meaningful shifts, and explain what changed in clear, traceable terms.

On demand webinars.

On-Demand Webinar

3 strategies to maximize customer lifetime value.

Learn effective strategies to maximize customer lifetime value in this insightful webinar by Quantum Metric. Gain actionable insights to enhance customer retention and drive long-term profitability for your business.

On-Demand Webinar

2025 Spring Product Launch.

Join us and learn about the latest enhancements to the Quantum Metric platform.

On-Demand Webinar

2024 Spring product launch.

Learn about the latest enhancements to the Quantum Metric platform including brand new heat mapping capabilities, user level segmentation, cohort analysis, gen AI powered insights, and more.

On-Demand Webinar

2024 outlook: 3 trends that will optimize digital.

Discover the future of digital experience with Quantum Metric's 2024 Outlook and 3 Trends event. Gain insights into emerging trends and strategies to stay ahead in the evolving landscape of digital transformation.

On-Demand Webinar

2024 Summer Product Launch.

Learn about the latest enhancements to the Quantum Metric platform including brand new heat mapping capabilities, user level segmentation, cohort analysis, gen AI powered insights, and more.

On-Demand Webinar

United Airlines' journey to personalised CX with Gen AI.

It’s time to get personal with your conversations. Hear how United Airlines used generative AI to turn passenger pain points into success stories, including the pivotal role Quantum Metric played in the journey to AI success.

On-Demand Webinar

Quantum Metric CEO on how Gen AI turns data into business value.

Join our Founder and CEO, Mario Ciabarra, alongside Brian McKenna, Business Applications Analyst at TechTarget’s Enterprise Strategy Group, as they explore how data analytics and GenAI are coming together to turn a deluge of data into actionable insights.

On-Demand Webinar

LEAP 2024 | How Mattel’s digital strategy was more than Kenough.

Join Alexis Hoopes, VP of E-commerce and Direct to Consumer at Mattel, as she unveils the dynamic journey of building Mattel Creations digital business.

On-Demand Webinar

LEAP 2025 | Quantified Why: Turning insights into impact.

Learn how to identify and quantify user journey issues, optimize content hierarchy, and create actionable alerts for maximum impact.

On-Demand Webinar

LEAP 2025 | Cut friction, boost membership: How AMA transformed their sign in experience.

Discover how the AMA used Quantum Metric to reduce sign-in abandonment by half and drive membership growth through UX improvements.

On-Demand Webinar

LEAP 2025 | Powering product innovation and CX success at CDW.

Learn how CDW and Zilker Trail partnered to implement a data-driven approach to digital optimization, resulting in increased conversion and improved CX.

On-Demand Webinar

LEAP 2025 | How MasOrange built stakeholder buy-in from minute 1.

Unlock the secrets to successful digital transformation: MasOrange's recipe for stakeholder engagement, from understanding pain points to achieving tangible results.

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Upcoming Events.

WebinarMar 25, 2026

Felix Agentic Virtual Launch

Join us on March 25 at 9:00 AM MT for a 30-minute virtual launch showcasing how Felix Agentic enables enterprises to move beyond reactive dashboards and into continuous, proactive investigation.