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Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Events

FEATURED EVENT

Quantum Metric reimagines VoC for the enterprise.

The Quantum Metric team introduces Quantum Metric Voice of Customer and a new approach to customer listening that brings feedback directly into the decisions digital teams make every day.

On demand webinars.

On-Demand Webinar

Replatforming + UX overhaul: Optimizing the digital journey.

In this 15-minute webinar with the UK online marketplace, Not On The High Street, we will explore the challenges they faced, employing data-driven design decisions, and how to keep the customer at the center of the entire process.

On-Demand Webinar

A tale of two markets: AT&T's mobility and broadband ecomm strategy.

In this session, Maryanne Cheung, Vice President eCommerce at AT&T, joins us to answer not only that, but also how to measure success in ecommerce, how to translate customer needs into strategy, and what the future of ecommerce could look like.

On-Demand Webinar

The optimization turducken with Caleres.

Hear from Claire Primo, Sr. Manager, User Experience Design & Research, and Dan Cornwell, Sr. Director, eCommerce, as they share the recipe used at Caleres to help optimize ecommerce as a product for sites like Famous Footwear, Sam Edelman, and Allen Edmonds.

On-Demand Webinar

The playbook to user-centric app optimization.

Unlock the secrets to crafting user-centric app experiences with Quantum Metric's "The Playbook to User-Centric App Optimization" event. Gain actionable insights and strategies to enhance user engagement and drive app success in today's competitive digital landscape.

On-Demand Webinar

3 trends driving the future of digital analytics.

Join Forrester analyst Chiara De Gasperin and Quantum Metric's Danielle Harvey as they explore the latest trends transforming digital analytics.

On-Demand Webinar

Optimizing customer interactions for changing expectations.

Bridge today’s engagement strategies with tomorrow’s innovations in financial services with Canadian Tire Bank and Quantum Metric.

On-Demand Webinar

The rise and rise of customer lifetime value in retail.

This webinar on loyalty and customer satisfaction; who’s doing it right and who’s missing the boat? Why is it happening and how can businesses change it?

On-Demand Webinar

Ashley Furniture’s mobile strategy: Boosting omni-channel CX.

In this 20-minute session, Gary David, Director of Product Management at Ashley Furniture, will share the journey of transforming their mobile app from a transactional tool to a cornerstone of their omni-channel customer experience.

On-Demand Webinar

The future of NPS with its founder, Fred Reichheld.

Why was NPS started and has it met its creator’s expectations? Join our webinar to hear Fred's perspective and what the future looks like for measuring customer satsifaction.

On-Demand Webinar

Empathetic decision making and its outcomes.

Join Janelle Estes, Chief Insights Officer at UserTesting, as she examines some of the ways companies can build customer-centered experimentation into their DNA, making part of ‘muscle memory’ for better ongoing product development.

On-Demand Webinar

Removing CX obstacles with digital analytics.

Join Sean Albertson, Founder and Chief Experience Officer at CX4ROCKS, alongside Danielle Harvey, VP of Solution Strategy at Quantum Metric as they explore strategies for developing an integrated, comprehensive approach to customer experience, moving away from disjointed tactics towards a more cohesive and effective strategy.

On-Demand Webinar

CIO.com: Maximize success with customer-centric replatforming.

Hosted in partnership with CIO.com and led by experts from Quantum Metric and Google Cloud, this webinar will help equip you with the knowledge to drive your business's growth and digital transformation.

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Upcoming Events.

3D illustration of the Felix AI robot mascot and product UI screens displayed over a light pink honeycomb background.

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Aug 27

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 10

Webinar

Quantum Metric VoC Launch 2026

Discover how Quantum Metric is redefining Voice of Customer by connecting feedback with customer behavior, giving digital teams the context they need to understand intent, quantify impact, and act faster.

Sep 16

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Sep 24

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 06

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Oct 22

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Nov 03

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 03

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 15

Live Demo

Felix Agentic 10-minute demo

See Felix Agentic in action in this 10-minute demo with Chief Product Officer Jake Canaan. Learn how Felix helps teams uncover what changed, why it happened, and what to do next, faster.

Dec 29