Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

Industries

Retail Financial services Travel & hospitality Telco Gaming Healthcare

Teams

Product Technology Marketing Analytics CX & VoC UX Service & support

Solutions

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Privacy Policy Term of Use EULA Patents Affiliates Legal Information Modern Slavery Statement Do Not Share My Information

PlatformUse CasesPricing PlansResourcesCompany

Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Events

FEATURED EVENT

Answers at the speed of your business.

On March 25 at 9:00 AM MT, discover Felix Agentic in a live 30-minute virtual launch. See how autonomous agents monitor your digital experience in real time, investigate meaningful shifts, and explain what changed in clear, traceable terms.

On demand webinars.

On-Demand Webinar

LEAP 2025 | Panel: Unlock cross-functional collaboration

Learn how Uline and Highlights achieved cross-departmental buy-in and alignment using Quantum Metric.

On-Demand Webinar

LEAP 2025 | Operationalizing success: Aligning teams and processes with Silicon Valley Bank.

Learn how SVB empowers its analytics teams and stakeholders to leverage Quantum Metric for actionable insights and improved decision-making.

On-Demand Webinar

LEAP 2025 | Enabling teams with dynamic dashboarding at SKIMS.

Discover how SKIMS leverages Quantum Metric dashboards to drive cross-team collaboration and data-driven decision-making.

On-Demand Webinar

LEAP 2025 | Clicks to keys: Invitation Homes unlocks conversions with User Analytics

Learn to identify high-performing channels and optimize your budget with real-world insights from Invitation Homes.

On-Demand Webinar

LEAP 2025 | How American Airlines implemented and optimized enhanced log-in solutions

Uncover how American Airlines resolved critical session splitting issues and improved login experiences.

On-Demand Webinar

LEAP 2025 | How Lovesac drives empathy with analytics and experimentation

See how Lovesac uses customer feedback, analytics, and AB testing to create a customer-centric experience.

On-Demand Webinar

LEAP 2025 | A look at Quantum Metric’s roadmap.

Get a front-row seat to the latest innovations and upcoming features.

On-Demand Webinar

LEAP 2025 | AI in CX: U.S. Bank's Felix AI integration.

Learn how U.S. Bank revolutionized their chat agent program with AI-driven session summarization.

On-Demand Webinar

3 trends driving the future of digital analytics.

Join Forrester analyst Chiara De Gasperin and Quantum Metric's Danielle Harvey as they explore the latest trends transforming digital analytics.

On-Demand Webinar

The Fall of Peak: Benchmark report highlights.

An exclusive breakdown of new insights on consumer habits around peak campaigns from our latest benchmark report, The Fall of Peak, with Lori Niquette, Director of Data Storytelling and Megan Hastings, Director of Insights Services.

On-Demand Webinar

The future of NPS with its founder, Fred Reichheld.

Why was NPS started and has it met its creator’s expectations? Join our webinar to hear Fred's perspective and what the future looks like for measuring customer satsifaction.

On-Demand Webinar

Key DXA trends shaping the market.

Join us for an exclusive look into the latest findings and trends in the DXA market, featuring James McCormick, Research Director at Research in Action.

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Upcoming Events.

WebinarMar 25, 2026

Felix Agentic Virtual Launch

Join us on March 25 at 9:00 AM MT for a 30-minute virtual launch showcasing how Felix Agentic enables enterprises to move beyond reactive dashboards and into continuous, proactive investigation.