Understand how clients digitally interact with your products and services, and find the best ways to increase customer acquisition, cross-sell, and self-service—all while ensuring that data privacy and security is never compromised.
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Connect customer feedback to user friction and instantly aggregate the impact across all customers.
Need better mobile analytics and session replay? Get 100% of app traffic that's highly performant and secure.
Optimize self-service flows faster and engage struggling customers in real time.
This socially responsible digital bank uses Quantum Metric to identify friction points—whether it’s in an application, deposit money, or pay bill funnel—and quantify how many customers are having the same problem. With this insight, Aspiration Bank’s product team can “sort and attack those in an economically rational way.”
We’re focused on protecting your customers’ data. From data capture, data in flight, and data at rest—sensitive customer data is either never captured or always encrypted. Learn more on our Security page.
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Rapidly identify and prioritize customer friction in your online and mobile banking experiences
Optimize acquisition flows for new account growth and upsell
Deflect calls, help clients in real-time, and diagnose issues faster when clients do call
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