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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

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Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Partner Network

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Alchemer Mobile

VoC/Feedback

Alchemer Mobile

The Quantum Metric and Alchemer Mobile integration lets you prioritize issues that impact revenue, reputation and/or customer experience, based on customer feedback – outlining the overall business impact on conversion, number of users affected and revenue.

Cisco AppDynamics Logo

Performance monitoring

AppDynamics

Exchange user and session data between Quantum Metric and AppDynamics to view session replays of AppDynamics’ transactions and correlate Quantum Metric’s customer frustration detection with application performance data.

Google Analytics

Marketing analytics

Google Analytics

Enrich Google Analytics with digital experience metrics and deep links into the Quantum Metric platform.

monetate-logo

Experimentation

Monetate

Quantum Metric and Monetate improve your personalization and testing program, by allowing for faster ideation, validation, and implementation of tests and personalized experiences.

Sitecore

Experimentation

Sitecore

Sitecore leverages Quantum Metric’s real-time session data to make every customer interaction smarter with real-time decisioning and personalization. Build more relevant, engaging experiences across your whole marketing ecosystem.

True Fit

Journey optimization

True Fit

True Fit uses Quantum Metric session replays to optimize their clients’ experience and with their business customers’ ecommerce platforms.

Splunk

Performance monitoring

Splunk

Increase actionability of trends and insights by organizing and analyzing large data sets from multiple sources, and automatically capture and monitor user experience and understand impact on revenues.

Medallia

Customer experience

Medallia

The Quantum Metric and Medallia partnership enables organizations to put the customer first in decision making around digital product optimization. Integrating Medallia Experience Cloud© with Quantum Metric provides real-time, quantified insights around the direct feedback customers are providing online and offline.

InMoment

VoC/Feedback

InMoment

The Quantum Metric and InMoment solution combines online and offline data to provide immediate visibility into the drivers behind customer sentiment and critical moments in the customer journey.

google-cloud-logo

Data platforms

Google Cloud Platform

With Google Cloud and Quantum Metric platform, you can instantly answer any question about your digital experience.

LaunchDarkly

Experimentation

LaunchDarkly

Quantum Metric and LaunchDarkly help you build and iterate better digital products faster.

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