SERVICE & SUPPORT
Quantum Metric’s real-time insights help agents to diagnose issues quickly, reducing customer wait times and frustration.
See why leading support teams trust Quantum Metric to increase responsiveness and efficiency.
Discover how our platform simplifies support workflows with live session access.
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
“Quantum Metric has been amazing with real-time data as well as revenue opportunity data that helps us prioritize our actions. The different connectors Quantum Metric has makes it useful for our customer care and CX teams to understand the issues the customers are facing and help them in the best way.”
Hasnene Goulam / Senior Analytics Manager
Seamlessly merge Quantum Metric with your favorite tools.
Quantum Metric identifies customer pain points with AI-powered Quantum Metric sets itself apart through the depth and breadth of its data, empowering teams to derive actionable insights faster than ever before. Unlike traditional platforms that offer partial views or require manual tagging, Quantum Metric's comprehensive data coverage spans behavioral, technical, and business dimensions across both web and app channels. With over 300 data points automatically captured and monitored, including every interaction and performance metric, teams gain real-time visibility into the entire customer journey. This rich dataset, combined with our advanced GenAI digital analyst, Felix AI, enables rapid identification of issues, immediate insight generation, and seamless integration into existing workflows, ultimately driving faster decision-making and tangible business outcomes.
Quantum Metric leverages Generative AI for session analysis by automatically condensing user behaviors into concise, actionable summaries, expediting customer understanding. With rapid summarization, instant quantification, and role-based summaries, Felix AI empowers teams to quickly identify and address critical friction points, accelerating digital decision-making processes. Additionally, Felix AI ensures data privacy and accessibility, providing session summarizations within the Quantum Metric UI and facilitating integration into existing workflows through purpose-built integrations or the RESTful API.
Quantum Metric offers robust support for mobile app analytics, ensuring parity across web and mobile sessions. By correlating engagement metrics, app crashes, API performance, and friction points to business impact, Quantum Metric provides a comprehensive view of user interactions across all digital touchpoints. This unified approach guarantees consistent and reliable insights, empowering businesses to optimize their mobile app experiences effectively.
Quantum Metric's segment building capabilities empower users to delve deeper into customer behavior and derive actionable insights. With features like Friction Diagnosis, users can reproduce audience segments that encountered specific friction points, enabling proactive issue resolution. Precise Path Analysis With a one-time tag or SDK deployment, Quantum Metric starts capturing an expanse of data, such as clicks, taps, scrolls, and API responses, across web, mobile, and kiosk platforms. With over 60 behavioral indicators and 300 audience dimensions captured out-of-the-box, including frustration signals and technical metrics like error messages and page speed, teams gain immediate insight into user behavior and technical performance without manual tagging. In addition, remotely configured data collection enables the creation of custom events and metrics unique to each business, empowering teams to adapt and optimize their analytics without engineering involvement.
Quantum Metric ensures data accuracy and consistency by unifying reporting across web and mobile platforms. This means that regardless of the device or platform your customers are using, you'll receive cohesive and reliable insights into their digital experiences. By eliminating discrepancies and maintaining parity across platforms, Quantum Metric provides a comprehensive view of your digital performance, ensuring that your insights are not only reliable but also actionable, enabling you to make informed decisions to optimize your digital strategy.
Quantum Metric can track and report on a wide range of KPIs, including user engagement, conversion rates, session durations, and more. Our pre-built dashboards allow you to customize and monitor the KPIs that matter most to your business, ensuring that you stay on top of your performance metrics.With Quantum Metric, you can access over 300 behavioral, business, and technical data points across web and mobile platforms, all out-of-the-box. This includes every click, tap, scroll, and user interaction, along with auto-generated journey maps and AI-based summaries.
Quantum Metric takes privacy and data security seriously, employing industry-leading security measures to protect sensitive information. Our platform adheres to strict data protection regulations and offers robust privacy controls, ensuring that customer data is handled securely and compliantly.
Quantum Metric enables you to quantify customer friction and identify optimization opportunities through proactive monitoring and anomaly detection. Our platform automatically surfaces high-impact issues and quantifies their potential business impact, empowering you to prioritize optimization efforts effectively.
Quantum Metric provides extensive customization and flexibility for data analysis, allowing you to create custom segments, filters, and dashboards tailored to your specific role or team. Whether you need to analyze specific user cohorts or track custom events, our platform offers the flexibility to accommodate your requirements.
Yes, Quantum Metric facilitates collaboration between analytics and business stakeholders by providing intuitive dashboards, clear visualization of insights, and actionable recommendations. Our platform enables analytics teams to communicate effectively with business stakeholders, aligning on priorities and driving data-driven decision-making across the organization.
