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Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

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Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

Industries

Retail Financial services Travel & hospitality Telco Gaming Healthcare

Teams

Product Technology Marketing Analytics CX & VoC UX Service & support

Solutions

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Contact us Product tour library Pricing plans Resources Case studies Glossary

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Teams

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Product

CX & VOC

Service & Support

Mobile

Technology

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UX

Features

Employee apps

Felix AI

AEP Connector

General overview

Segment builder

Funnel analysis

Atlas

Retention Tables

Opportunities

Technical data capture

Data enrichment

Session replay

Dashboards

Integrations

Sequential segmentation

Error/Event Details

Journeys

Performance monitoring

Dashboard templates

Analytics

One-click quantification

Alerts

Visible

Data capture

Interaction heatmaps

Mobile analytics

Data capture & visualization

Use Case

Monitor applications

Diagnose technical issues

Optimize journeys or features

Triage support issues

Employee/internal applications

Measure adoption and engagement

Detect friction and roadblocks

Optimize workflows

Monitor compliance

Improve funnel performance

Improve page performance

Optimize marketing campaigns

Optimize customer journey

Contextualize feedback

Validate customer experience

Enhance funnel performance

Monitor journeys

Data capture

Data integrations

Quantify feature or page engagement

Enhance & inform experimentation

Analyze cohorts

Identify fraudulent behavior

Monitor releases

Diagnose customer feedback

Inform experiments

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Employee apps: Understanding usage, friction, and business impact.

Employee apps

Employee apps: Understanding usage, friction, and business impact.

Felix Agentic: Automate analysis. Trust every answer.

Felix AI

Felix Agentic: Automate analysis. Trust every answer.

Introduction to the Adobe Experience Platform Connector

AEP Connector

Introduction to the Adobe Experience Platform Connector

Felix AI Agentic

General overview

Felix AI Agentic

Introduction to Quantum Metric

General overview

Introduction to Quantum Metric

Technical Teams: Translate back-end failures into customer experience improvements

Integrations

Technical Teams: Translate back-end failures into customer experience improvements

Product Teams: Harness user behavior to generate smarter hypotheses

Interaction heatmaps

Product Teams: Harness user behavior to generate smarter hypotheses

Technical Teams: Quantify the business impact of technical issues

One-click quantification

Technical Teams: Quantify the business impact of technical issues

Product Teams: Uncover feature engagement & retention drivers

Retention Tables

Product Teams: Uncover feature engagement & retention drivers

Analytics Teams: Improve Funnel Performance by Identifying Where and Why Users Struggle

Funnel analysis

Analytics Teams: Improve Funnel Performance by Identifying Where and Why Users Struggle

CX & VOC Teams: Quantify the Silent Majority from Customer Feedback

One-click quantification

CX & VOC Teams: Quantify the Silent Majority from Customer Feedback

CX & VOC Teams: Maximize VOC by Uncovering Drivers behind Negative Sentiment

Session replay

CX & VOC Teams: Maximize VOC by Uncovering Drivers behind Negative Sentiment

Our top product tours.

Introduction to Quantum Metric

General overview

Introduction to Quantum Metric

Felix Agentic: Automate analysis. Trust every answer.

Felix AI

Felix Agentic: Automate analysis. Trust every answer.

Quantify the business impact of a reported issue

Opportunities

Quantify the business impact of a reported issue

Session Replay: Empathize with the User Experience

Session replay

Session Replay: Empathize with the User Experience

Felix AI Session Summarization

Session replay

Felix AI Session Summarization

Retention analysis: Measuring marketing campaign performance

Dashboards

Retention analysis: Measuring marketing campaign performance

Using Gen AI to rapidly understand a user’s session

Felix AI

Using Gen AI to rapidly understand a user’s session

Product tour for airlines

Opportunities

Product tour for airlines