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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Events

FEATURED EVENT

Answers at the speed of your business.

Discover Felix Agentic in our on-demand virtual launch. See how autonomous agents monitor your digital experience in real time, investigate meaningful shifts, and explain what changed in clear, traceable terms.

Watch now
Answers at the speed of your business.

On demand webinars.

Felix Agentic Virtual Launch

On-Demand Webinar

Felix Agentic Virtual Launch

Watch our virtual launch showcasing how Felix Agentic enables enterprises to move beyond reactive dashboards and into continuous, proactive investigation.

LEAP 2024 | How Mattel’s digital strategy was more than Kenough.

On-Demand Webinar

LEAP 2024 | How Mattel’s digital strategy was more than Kenough.

Join Alexis Hoopes, VP of E-commerce and Direct to Consumer at Mattel, as she unveils the dynamic journey of building Mattel Creations digital business.

3 ways to cut contact center costs with Data Enrichment.

On-Demand Webinar

3 ways to cut contact center costs with Data Enrichment.

Customer calls are digital frustration’s loudest alarm — but not every issue (or solution) is equal.

5 ways retailers can combat the effects of inflation.

On-Demand Webinar

5 ways retailers can combat the effects of inflation.

Mattel, Google Cloud, and Quantum Metric dive into the latest in consumer insights to help shape your retail strategy.

Proven CX strategies and the 10-second rule with AMA’s CXO.

On-Demand Webinar

Proven CX strategies and the 10-second rule with AMA’s CXO.

Join Todd Unger, Chief Experience Officer at the American Medical Association (AMA) and author of The 10-Second Customer Journey, for an engaging fireside chat on mastering rapid conversion and eliminating friction in the customer journey.

Best practices for ensuring secure analytics.

On-Demand Webinar

Best practices for ensuring secure analytics.

Watch this episode of Quantify this, as Reza Zaheri, CISO at Quantum Metric, discusses the security concerns that financial services firms face, what firms should think about as they evaluate vendors, and how Quantum Metric differentiates itself in this space.

Key DXA trends shaping the market.

On-Demand Webinar

Key DXA trends shaping the market.

Join us for an exclusive look into the latest findings and trends in the DXA market, featuring James McCormick, Research Director at Research in Action.

3 strategies to maximize customer lifetime value.

On-Demand Webinar

3 strategies to maximize customer lifetime value.

Learn effective strategies to maximize customer lifetime value in this insightful webinar by Quantum Metric. Gain actionable insights to enhance customer retention and drive long-term profitability for your business.

2024 Spring product launch.

On-Demand Webinar

2024 Spring product launch.

Learn about the latest enhancements to the Quantum Metric platform including brand new heat mapping capabilities, user level segmentation, cohort analysis, gen AI powered insights, and more.

Replatforming + UX overhaul: Optimizing the digital journey.

On-Demand Webinar

Replatforming + UX overhaul: Optimizing the digital journey.

In this 15-minute webinar with the UK online marketplace, Not On The High Street, we will explore the challenges they faced, employing data-driven design decisions, and how to keep the customer at the center of the entire process.

A tale of two markets: AT&T's mobility and broadband ecomm strategy.

On-Demand Webinar

A tale of two markets: AT&T's mobility and broadband ecomm strategy.

In this session, Maryanne Cheung, Vice President eCommerce at AT&T, joins us to answer not only that, but also how to measure success in ecommerce, how to translate customer needs into strategy, and what the future of ecommerce could look like.

The optimization turducken with Caleres.

On-Demand Webinar

The optimization turducken with Caleres.

Hear from Claire Primo, Sr. Manager, User Experience Design & Research, and Dan Cornwell, Sr. Director, eCommerce, as they share the recipe used at Caleres to help optimize ecommerce as a product for sites like Famous Footwear, Sam Edelman, and Allen Edmonds.

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Upcoming Events.

Quantum LEAP London 2026

ConferenceMay 12, 2026

Quantum LEAP London 2026

London, UK | May 12-13, 2026