New Relic integration with Quantum Metric
Exchange user and session data between Quantum Metric and New Relic to view session replays of server-side errors identified in New Relic. Correlate Quantum Metric’s customer frustration detection with application performance data.
Expand application visibility to cover back-end performance and the end-user experience. Deep-link from New relic to Quantum metric to view the corresponding online sessions.
Improve Call Center Outcomes
Increase conversion rate or reduce calls to the call center by automatically identifying points of struggle or frustration.
Quantify Impact for Prioritization
Define, calculate, and sort serverside errors by financial impact to address issues by importance.