Retail trends.
Updated on Oct 14, 2025
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Frequent sales mean fewer purchases.
+50%
average order values
-16%
conversion rates
between March-July 2024, showing as sales increased during this time, consumers made more planned purchases.
Learn more from our Peak reportRetail struggles with API timeouts on mobile.
2X
higher error rates for API timeouts versus travel and FSI brands.
Explore our full mobile reportMobile drives the in-store experience.
66%
of consumers actively avoid asking a person for help while in-store, preferring to use their phones instead.
Learn more from our contact center reportWhat drives customer loyalty?
52%
of consumers prefer frequent discounts on all items versus regular sales on select items.
Read our consumer spending blogCustomers take their time with purchases.
2-3
Average number of times a customer visits a site before making a purchase, 4-6 times for high value items.
Learn more from our Peak report
Benchmark Report
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