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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

Blog

"Felix Agentic By Quantum Metric" logo centered on a dark red and geometric pattern background.

Introducing Felix Agentic: The shift from copilots to understanding.

Mar 25·Dylan Smith8 MIN READ
Read more
Abstract background graphic with dark magenta grid overlay and glowing circular geometric patterns.

Trends & best practices

Why most agentic analytics will fail without experience-level data.

Feb 26·Adam Dille9 MIN READ
Abstract background graphic featuring glowing 3D diamond square patterns on a dark pink and magenta gradient.

Perspectives

From AI assistants to agentic insight engines: What actually changed.

Feb 19·Mario Ciabarra12 MIN READ
Abstract graphic featuring a 3D heart shape made of purple, pink, and blue rounded squares on a light grid.

Perspectives

What we had to unlearn to build Felix Agentic.

Apr 02·Jake Canaan11 MIN READ

Explore our blog.

Pink and black dot grid with an exclamation point featured

Trends & best practices

What is session replay? The complete guide.

Jun 25·Ceverly Strand14 MIN READ
4 stats that prove your contact center is now a digital priority.

Trends & best practices

4 stats that prove your contact center is now a digital priority.

Jun 23·Lori Niquette6 MIN READ
Finding the right digital experience analytics platform.

Product

Finding the right digital experience analytics platform.

May 14·Trevor Pyle9 MIN READ
What is digital analytics?

Trends & best practices

What is digital analytics?

May 14·Quantum Metric8 MIN READ
Turning data into understanding with the Quantified Why.

Perspectives

Turning data into understanding with the Quantified Why.

May 08·Mario Ciabarra4 MIN READ
Spring Launch 2025: Simplify complexity, amplify insight.

Product

Spring Launch 2025: Simplify complexity, amplify insight.

Apr 17·Quantum Metric10 MIN READ
Redefining the digital experience with the Quantified Why.

Trends & best practices

Redefining the digital experience with the Quantified Why.

Apr 15·Quantum Metric3 MIN READ
AI-powered session replay: Transforming customer support and user experience.

Trends & best practices

AI-powered session replay: Transforming customer support and user experience.

Apr 10·Quantum Metric7 MIN READ
4 ways tariffs and turbulence are shifting consumer habits.

Trends & best practices

4 ways tariffs and turbulence are shifting consumer habits.

Apr 03·Lori Niquette7 MIN READ
What is AI-driven digital experience intelligence? A complete guide.

Trends & best practices

What is AI-driven digital experience intelligence? A complete guide.

Mar 27·Quantum Metric8 MIN READ
Utilizing heat maps: Transforming visual data analysis.

Trends & best practices

Utilizing heat maps: Transforming visual data analysis.

Mar 13·Quantum Metric8 MIN READ
Fewer calls, faster fixes: Why contact centers need Data Enrichment.

Trends & best practices

Fewer calls, faster fixes: Why contact centers need Data Enrichment.

Mar 05·Quantum Metric3 MIN READ
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Schedule a personalized demo based on your business objectives.

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Review bite sized videos and interactive demos of top platform use cases.