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Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

Login Get a demo

Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

By industry

Retail Financial services Travel & hospitality Telco Gaming Healthcare

By teams

Product Technology Marketing Analytics CX & VoC UX Service & support

By capability

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Contact us Product tour library Pricing plans Resources Case studies Glossary

Privacy Policy Term of Use EULA Patents Affiliates Legal Information Modern Slavery Statement Do Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

Blog

Introducing Felix Agentic: The shift from copilots to understanding.

Mar 25·Dylan Smith8 MIN READ

Abstract background graphic with dark magenta grid overlay and glowing circular geometric patterns.

Trends & best practices

Why most agentic analytics will fail without experience-level data.

Feb 26·Adam Dille9 MIN READ

Abstract background graphic featuring glowing 3D diamond square patterns on a dark pink and magenta gradient.

Perspectives

From AI assistants to agentic insight engines: What actually changed.

Feb 19·Mario Ciabarra12 MIN READ

Abstract graphic featuring a 3D heart shape made of purple, pink, and blue rounded squares on a light grid.

Perspectives

What we had to unlearn to build Felix Agentic.

Apr 02·Jake Canaan11 MIN READ

Explore our blog.

eCommerce replatforming: A short introduction.

Trends & best practices

eCommerce replatforming: A short introduction.

Jan 26·Alex Torres11 MIN READ

How session replay enhances a Voice-of-Customer program.

Perspectives

How session replay enhances a Voice-of-Customer program.

Jan 14·Zoe McCook6 MIN READ

Design thinking for the banking & financial services industry: 9 top tips.

Trends & best practices

Design thinking for the banking & financial services industry: 9 top tips.

Jan 12·Alex Torres9 MIN READ

Abstract graphic featuring vibrant magenta interconnected loops centered behind a frosted glass oval against a dark purple background.

Trends & best practices

Conversion rate optimization UX: How CRO and UX go hand in hand.

Dec 03·Stacy Carrier8 MIN READ

Anomaly detection use cases for driving conversions.

Trends & best practices

Anomaly detection use cases for driving conversions.

Nov 06·Alex Torres8 MIN READ

Analytics for UX designers: Best practices & tools

Analytics for UX designers: Best practices & tools

Oct 26·Alex Torres11 MIN READ

Going beyond mobile first: Creating a great digital experience for today’s customers.

Perspectives

Going beyond mobile first: Creating a great digital experience for today’s customers.

Oct 22·Guest Author5 MIN READ

Quantum Metric gains $25M to better help customers adapt to the digital surge

Company & culture

Quantum Metric gains $25M to better help customers adapt to the digital surge

Oct 12·Mario Ciabarra4 MIN READ

Five requirements to build a world-class digital experimentation program

Perspectives

Five requirements to build a world-class digital experimentation program

Sep 22·Guest Author11 MIN READ

Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer

Perspectives

Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer

Sep 15·Christine Tran5 MIN READ

Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach

Perspectives

Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach

Aug 13·Christine Tran6 MIN READ

Alerts are not just an ‘IT thing’ anymore, a discussion with Crate & Barrel

Product

Alerts are not just an ‘IT thing’ anymore, a discussion with Crate & Barrel

Jul 30·Trevor Pyle4 MIN READ

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