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Platform

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

Login Get a demo

Platform

Platform overview Felix AI Agentic Felix AI Summarization Journeys Mobile app analytics Interaction heatmaps Security & privacy

By industry

Retail Financial services Travel & hospitality Telco Gaming Healthcare

By teams

Product Technology Marketing Analytics CX & VoC UX Service & support

By capability

Digital analytics Product analytics Experience analytics Journey analytics Web analytics Employee experience Contact center AI Detection

Resources

Contact us Product tour library Pricing plans Resources Case studies Glossary

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© 2026 Quantum Metric, Inc. All rights reserved.

Blog

Introducing Felix Agentic: The shift from copilots to understanding.

Mar 25·Dylan Smith8 MIN READ

Abstract background graphic with dark magenta grid overlay and glowing circular geometric patterns.

Trends & best practices

Why most agentic analytics will fail without experience-level data.

Feb 26·Adam Dille9 MIN READ

Abstract background graphic featuring glowing 3D diamond square patterns on a dark pink and magenta gradient.

Perspectives

From AI assistants to agentic insight engines: What actually changed.

Feb 19·Mario Ciabarra12 MIN READ

Abstract graphic featuring a 3D heart shape made of purple, pink, and blue rounded squares on a light grid.

Perspectives

What we had to unlearn to build Felix Agentic.

Apr 02·Jake Canaan11 MIN READ

Explore our blog.

Code freeze in agile: What retailers need to know.

Trends & best practices

Code freeze in agile: What retailers need to know.

Aug 30·Alex Torres5 MIN READ

Session replay tools for enterprises.

Trends & best practices

Session replay tools for enterprises.

Aug 17·Alex Torres7 MIN READ

Digital Transformation in Journalism and News Media

Trends & best practices

Digital Transformation in Journalism and News Media

Aug 05·Alex Torres6 MIN READ

Putting your user data to work with Quantum Metric + Google Cloud

Product

Putting your user data to work with Quantum Metric + Google Cloud

Aug 02·Alex Lacey5 MIN READ

How to Improve Call Center Customer Service and Metrics

Trends & best practices

How to Improve Call Center Customer Service and Metrics

Jul 13·Alex Torres8 MIN READ

Anomaly Detection Techniques in Retail and eCommerce

Trends & best practices

Anomaly Detection Techniques in Retail and eCommerce

Jun 28·Alex Torres6 MIN READ

Digital product managers: it’s time for less tracking code and more insights

Perspectives

Digital product managers: it’s time for less tracking code and more insights

Jun 21·Tom Arundel13 MIN READ

What is session replay for enterprises?

Trends & best practices

What is session replay for enterprises?

Jun 15·Alex Torres5 MIN READ

Contact center analytics to track and monitor.

Trends & best practices

Contact center analytics to track and monitor.

Jun 01·Alex Torres9 MIN READ

Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination

Trends & best practices

Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination

May 25·Alex Torres10 MIN READ

Airlines: The Gap Between Thinking and Doing

Perspectives

Airlines: The Gap Between Thinking and Doing

May 20·Guest Author6 MIN READ

Finovate Spring 2021: U.S. Bank’s customer centric digital transformation.

Perspectives

Finovate Spring 2021: U.S. Bank’s customer centric digital transformation.

May 12·Alex Torres4 MIN READ

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Review bite sized videos and interactive demos of top platform use cases.