The ultimate guide to digital readiness for the air travel rebound.
Learn how the world’s largest airlines prep for the travel resurgence
In this guide, you’ll hear how American, United and Alaska Airlines are mitigating the potential rise in frustration as many would-be travelers rush back to digital platforms for the first time in over a year.
Key takeaways include:
- How airlines pivoted during covid to enable more self-service features, reducing call volumes
- How they’re rebuilding confidence in travel through real-time customer feedback and empathy
- And how they’re going contactless (and yes, even more mobile) to reduce friction in the customer journey
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