Field Notes: The Decoy Effect
In the research team, we use proven principles from behavioral economics to positively influence how people make decisions and form habits on your websites and apps. For example, we use “nudging,” which is the act of influencing behavior through indirect suggestions and positive refinements. We worked with clients to incorporate “nudging” principles in point-of-sale flows, which resulted in significant conversion uplift. Could you imagine that by merely changing the description of products and the layout of pricing plans conversion can go up significantly?
Example: The Decoy Effect
We recently utilized the decoy effect to convert more customers on a preferred path. The decoy effect is defined as the phenomenon whereby consumers change their preference between two options when presented with a third option – the “decoy” – that is “asymmetrically dominated.”
Initially, a client’s pricing plan offered visitors a choice between two options that were priced exactly the same. This made it difficult for visitors to make a decision, and so the conversion rate was lower than expected. But once the pricing plan was updated to include 3 uniquely priced options, the conversion rate went up by 360%!
Here is the basic idea of the decoy effect: Imagine you’re selling a camera (or any other product/service you wish) and also a bundle of the camera + a protection plan. Of course, the camera + protection plan is more profitable for your business and you want your customers to choose it.
So, which of the below options would be more effective?
In Option A, the camera + 1-year protection plan seems expensive compared to just a camera without the protection plan. Most people will choose the $90 option because it is clearly cheaper. However, in Option B, the same selection of $120 camera + 1-year protection is now the decoy and makes the camera + 3-year protection for $125 seems like a bargain, leading most people to choose the more expensive of the three.
The bottom line: Create an “asymmetrical dominance” (AKA offering a clearly much more attractive option) when you price products, so that the option you wish to sell appears as providing the most value for money compared to the others.
P.S. The visual layout of the options is massively important as well, but we’ll discuss that another time 🙂